Shell at a glance

Shell has been active in Malaysia since 1891. Our business activities in Malaysia are Upstream International, Downstream, and Projects & Technology. We have also established several hub businesses in Malaysia, which provide services and expertise to the Asia Pacific region and, in some cases, globally.

Our values
Our core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles.

Shell in Malaysia by numbers

• 500,000 retail customers served daily
• 125,000 barrels in refinery production capacity
• 6,800 employees
• 4,000 industrial and commercial customers
• >900 Retail stations 
• 600 types of lubricants made for various sectors
• 450 oil tankers distributing our products nationwide
• 175 aircrafts served daily
• 119 years presence in the country
• 50% retail market requirements in Sabah and Sarawak met by Shell
• >40 countries import GTL products produced in Bintulu
• 16 oil depots (including JVs)
• 6 aviation airfields
• 4 liquefied petroleum gas filling plants
• 1 litre of Shell FuelSave Unleaded Petrol saved for every full tank

Our business activities in Malaysia

Backed by over a century of history and presence in the country, the Shell companies in Malaysia are involved in Upstream, Downstream, and Projects and Technology. Shell is the petroleum retail market leader in Malaysia, catering to one-third of Peninsular Malaysia and half of Sabah and Sarawak’s market requirements. 
 
Apart from one of the country’s largest networks of retail stations, our operations also include the world’s first commercial gas to liquids (GTL) plant in Bintulu, Sarawak, and a refinery in Port Dickson, Negeri Sembilan. Under production sharing contracts with PETRONAS, we are the largest natural gas producer in Malaysia.

We also provide an increasing range of technical, human resources, financial and business support services and expertise to the Shell Group via the Shell Business Service Centre in Kuala Lumpur and Cyberjaya.

Our contribution
Shell in Malaysia is committed to the principle of sustainable development that can meet the needs of the present generation without compromising the ability of future generations to meet their own needs. Our actions are therefore guided by the need to make business decisions that demonstrate economic, social and environmental responsibility for which our stakeholders and society at large can hold us accountable.

Through sustainable development, we integrate the economic, environmental and societal aspects of our business to achieve sustained financial success, safeguard our environment and develop our reputation as partner and provider of first choice for all of our shareholders, customers, employees, those with whom we do business, society and future generations - all of whom expect us to engage with them, listen to them and evolve to meet their changing expectations.

Five decades of nurturing road safety awareness in the community
Over a million young Malaysian road-users have participated in the annual Shell Traffic Games since 1957. Staged at permanent traffic gardens or tracks specially designed to simulate a complete, miniature road system, participating schools are first required to pass written tests.

In subsequent on-road tests, participants are awarded merit points for complying with road safety regulations, or conversely given demerits and issued traffic violation summons by real traffic police officers when they break road safety regulations or commit driving offences. Prizes are awarded to winning schools for the most outstanding record on road safety performance.

Developing talented young Malaysians
Shell Malaysia regularly awards full scholarships to Malaysians pursuing first-degree studies in local and international universities, and bursary awards to students who excel in government examinations. We have been sponsoring deserving Malaysian students in their pursuit of higher education for over 40 years. Shell Malaysia will continue to invest over RM10 million each year in various educational awards, or capacity building programmes for Malaysians.

Some 10,000 educational award-winners and Shell scholars during the last decades have gone on either to work with Shell, or to lead or serve the nation in various corporate, social, political and academic fields and capacities.

Matching green words with green actions
Shell Malaysia provides an annual grant in support for the Nature Education Centre located within the lush tropical forest of the Forest Research Institute Malaysia, 16km from Kuala Lumpur city centre. The centre receives a large number of group visitors and camp participants, ranging from schoolchildren, young adults, government agencies, corporate sectors and other organised groups.

Favourite nature-based activities in the centre are forest ecology, canopy walk, night walk, stream sampling, bird watching, nature crafts and many more. Similarly in Sarawak and Sabah, Shell Malaysia partners with like-minded government departments to hold Nature Education Camps at national parks for school children.

We Care, We Share community care programme
Our community care programme seeks to help raise the quality of life of the communities in which we operate. Our early practice of giving outright donations has evolved to include and emphasis on personal involvement – providing opportunities for employees to live the spirit of caring and giving.

With small grants and a great deal of encouragement from Shell, staff, their family members, retirees and members of the community themselves support of a variety of causes under the We Care, We Share banner.

Activities held in recent years include hosting and entertaining underprivileged and orphaned children, beach cleaning, educational workshops, community “gotong-royong” and visits to hospital and nursing homes.

Shell is a global group of energy and petrochemical companies. Our headquarters are in The Hague, the Netherlands, and our Chief Executive Officer is Peter Voser. The parent company of the Shell group is Royal Dutch Shell plc, which is incorporated in England and Wales.

Our strategy seeks to reinforce our position as a leader in the oil and gas industry in order to provide a competitive shareholder return while helping to meet global energy demand in a  responsible way.

In Upstream we focus on exploring for new oil and gas reserves and developing major projects where our technology and know-how adds value to the resource holders.

In Downstream our emphasis remains on sustained cash generation from our existing assets and selective investments in growth markets.

Read more about our strategy - opens in new window and major projects - opens in new window. 

Our core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles - opens in new window. 

Shell by numbers (figures for 2010) 

+ 90 countries where we operate
~93,000 number of employees
48% of our production is natural gas
16.8 million tonnes of LNG sold (2010)
3.3 million barrels of gas and oil we produce every day
43,000 Shell service stations worldwide
145 billion litres of fuel sold (2010)
>30 refineries and chemical plants we run

Our business

Upstream explores for and extracts crude oil and natural gas.

Downstream refines, supplies, trades and ships crude worldwide, manufactures and markets a range of products, and produces petrochemicals for industrial customers.

Projects & Technology manages delivery of Shell’s major projects and drives the research and innovation to create technology solutions.

Financial performance

2010

View our latest quarterly results - opens in new window

• Revenue: $368.1 billion
• Income: $20.5 billion
• Capital investment: $30.6 billion
• Investment in research and development: $1 billion

Fast facts for sustainable development

• $2.1 billion spent on developing alternative energies, carbon capture and storage, and on CO2 R&D over the past five years.
• $13 billion spent on goods and services in 2010 from companies in countries with lower incomes.
• >$121 million spent on voluntary social investments in 2010.

Learn more about our social and environmental performance - opens in new window