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Shell Citibank Credit Card Rebate Structure
It has come to the attention of Shell and Citibank that there may be some misunderstanding over the rebate structure of the Shell Citibank Credit Card.
We would like to take this opportunity to provide some clarification on this matter.
The rebates are based on two tiers. Customers may earn rebates, whether they have a carry forward balance or otherwise. Should customers not have any carry forward balance, they will still earn rebates of 2.5% on Shell fuel and 0.75% on other purchases on the Shell Gold Card, or 1.5% on Shell fuel and 0.5% on other expenses on the Shell Classic Card.
With carried forward balance (last month statement balance less this month payment ) of RM4,000.00 on Shell Gold Card, the rebate doubles to 5% on Shell fuels and 1.5% on other purchases. Similarly, for carried forward balance of more than RM2,000.00 on Shell Classic Card, rebate doubles to 3% and 1% respectively.
We hope that it is clear that regardless of whether the customer has a carry forward balance or not, if a customer uses the Shell Citibank Credit Card, they will be rewarded with more savings on Shell fuels compared to their existing card.
The Shell Citibank credit card is designed to help all customers, including those with carry forward balance, ease their monthly Shell fuel bills.
At Citibank and Shell, we believe in providing our customers with product choices that most suit their lifestyles and credit needs.
Should you have any further queries or concerns on the Shell Citibank Credit Card, please do not hesitate to contact either the Citibank Customer Service Centre at 03- 2383 0000 or the Shell Customer Service Centre at 1-300-88-1808.
Yours sincerely
Vipin Agrawal Shairan Huzani Hussain
Citibank Berhad National Sales Manager, Shell Malaysia Trading Sdn Bhd