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Switching to Shell
Becoming a customer of Shell Gas (LPG) is easy, we provide a hassle free and straightforward service whether you need a brand new installation or you already use LPG.
Switch to Shell and we will take care of everything for you
Contact your account manager
Your account manager will discuss your LPG requirements with you taking details of your property, the appliances you use and your site. With this information they will work with you to establish the most appropriate solution and provide you with a written quotation for an LPG supply from Shell.
They will give you full details on our supply and storage choices and the delivery and payment options available to you. You can contact your account manager by phone on 0845 076 5544 or by using our online form.
Arrange a site survey
Once you are happy with the quotation we have provided we will arrange for our technical representative to visit your property, at which time a health and safety audit will be conducted to ensure the site complies with the LPGA (Liquefied Petroleum Gas Association) codes of practice.
We will advise on possible positions for your LPG vessel and, once agreed, we'll send you drawings detailing the proposed position of the vessel and outlining the work that needs to be done prior to our installation.
Carrying out your installation
After receiving all the necessary paperwork, we'll schedule your installation for you, keeping you informed of progress along the way (if you're switching from another LPG supplier we'll liaise closely with them to ensure a smooth transition and no interruption in your supply).
Our team of engineers will then visit your property and carry out the installation - we'll also arrange for your first delivery to be made shortly afterwards.
Keeping you satisfied
Carrying out the installation is just the start - Shell Gas (LPG) provide a reliable service ensuring that your home is always warm and comfortable, even during the coldest months.
From your first contact with us you will have access to your own account manager who will liaise with you to arrange your installation and a dedicated customer service team is also on hand to look after your account and answer your queries. With Shell you'll be in safe hands.
You can start feeling the benefits of LPG from Shell today. To find out more please call us on 1300-88-5808 or complete our online form.
