I think it’s important that people are comfortable enough to come and talk to me if they have a problem, or if there’s something they would like to do to try and boost their career prospects. I’m very open, and part of being a manager is showing people that they shouldn’t be afraid of coming to me and having a conversation.
However, I’m also very aware that there’s a balance. I want to be friendly and personable as much as possible, but it’s also essential that I’m entirely honest when giving feedback, whether good or bad. It isn’t very difficult, though, because the people I work with are generally fantastic, so nearly all of the discussions I have are very positive!
It’s also good for me to set time aside to have my own catch up and focus on personal learning. I know it’s important to spend a set amount of time assessing my own performance and trying to figure out if there are more efficient ways of working. At Shell, I am able to focus on learning and development for myself and my staff, and because a strong focus on development is encouraged, we are always able to inject learning even in our day-to-day discussions and engagements.