Shell Malaysia COVID-19 response: #COVIDCare

For the community

In enduring this challenging pandemic which has been raging for more than a year, many of us have fallen into despair and may be losing sight of the road to recovery. Despite all this uncertainty, our brave healthcare and enforcement frontliners continue to shield us by working tirelessly to keep us safe. We at Shell Malaysia cannot thank them enough. Since 2020, we have been extending our support in any way we can through the contributions of healthcare equipment and care packs to medical and enforcement officers across the nation. Our retailers’ network has also extended its support for this cause.

Supporting Healthcare

Healthcare support is of utmost priority as its crucial for our daily lives today. This year, we at Shell Malaysia donated approximately RM4.2 million for the country’s COVID-19 relief efforts through our partnership with two NGOs, namely MERCY Malaysia and the Malaysian Red Crescent Society (MRCS). The support which was channeled across Peninsular Malaysia, Sabah and Sarawak include:

1. Mobile vaccination programme which includes door-to-door vaccination for rural communities, the homeless, migrants, the elderly, bedridden or people with no accessibility.
2. Provision of medical equipment for relevant facilities, which include ICU ventilators, physiological monitoring system, camp beds, medical supplies and tents. This support will be extended to about 11 hospitals and a vaccination centre.
3. Support for medical and non-medical frontliners through the contribution of PPE items and ICU training.
4. Provision of booster pack consisting of food/non-food items for about 2000 frontliners across nine hospitals and vaccination centres in Peninsular Malaysia, Sabah and Sarawak.
5. COVID-19 awareness programmes for communities and schools, vaccine registration for vulnerable communities as well as psychosocial support for frontliners and families.

Aside from the above, Shell donated two units of humidifiers and patient monitors to Hospital Sibu. Additionally, Hospital Labuan and Hospital Miri received PPE and medical equipment from us this year. Shell also donated a portable X-ray machine to the Sabah Health Department as part of our on-going ‘Care for Community’ programme in response to the COVID-19 pandemic situation in the state, early this year. Earlier this year, Pahang faced an episode of floods which was extremely daunting, given that the people’s fight with Covid-19 is still ongoing. To help provide the needed protection to the affected, we contributed approximately 18,000 care packs containing face masks and sanitisers to 10 relief centers across the state.

Supporting student access to education

Additionally, the pandemic has affected the community at large. While some of us are able to survive, many have had their livelihoods affected with no assurance of having three meals a day. The new path in which education has swerved has also impacted the student community as not all of them have the needed amenities for the new way of learning. Realising this, our 11 Shell retailers across Sabah and Sarawak took the initiative to set up a student community corner at their stations. This corner provides students with Internet, printing and other education related facilities which assists them in their studies

Supporting livelihoods

Part of our donation through MRCS will be channeled towards provision of food baskets comprising essential food items to approximately 8,000 underprivileged families across Peninsular Malaysia, Sabah and Sarawak. The items provided will be sufficient for a family of five to sustain for at least two weeks.

 Apart from this, we at Shell Malaysia are also working with our dedicated retailers who have opened their premises to become a ‘community station’ which holds a Community Food Box that enables the community itself to donate any form of essential food items for those in need. There are now about 122 Community Food Box at Shell retail stations across the country. You can be part of this ‘from the people for the people’ initiative by dropping off any form of non-perishable food items in these boxes. Your contribution could prevent a family from going hungry.

Sustainable support

Through our partnership with MRCS, we are also sponsoring income-generating projects for single mothers which will be made available through grants and trainings. The support extends for refugee income projects which include setting up of shops, trainings and market support.

For our customers

Our customers are at the heart of everything we do and at Shell Malaysia we remain committed to ensure there are no disruptions to our businesses and service delivery to our customers and partners. We have robust business continuity plans which we execute consistently to ensure the safety and sustainability of our business operations.

Our customers can be rest assured that our on-going efforts to keep our retail stations clean and safe remains our top priority. Here are how we ensure you have a safe experience in our retail stations while still being able to enjoy our delicacies and accessing our services:

• Sanitisation: Disinfection of high-touch areas at our stations nationwide. High-touch areas are touchpoints located at fueling areas, Shell Select and facilities areas that are often exposed or used by customers. Every hour, these high-touch areas such as petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected.
• Food and Store Safety: Take-away only or delivery orders for Deli2go, Select and 3rd party food brands during this time. Hourly sanitisation of all customers’ touchpoints including coffee machines touch screens, Deli2go countertops, pastry thongs and showcase handles.
• Restrooms Cleaning Frequency: Shell restrooms will be cleaned every hour with water and soap always made available.
• Social Distancing Markers at Stations – Social distancing markers will be placed in the stores and pay window area.
• Provision of 6,000 pieces of face masks to Shell Fleet Card customers and their drivers.
  
• Shell Lubricants Solutions: A 24/7 virtual assistance that comprises coaching and training for selected customers from relevant industries, who need our services during the MCO.

For on-ground initiatives, click here to find out more

For Shell Lubricants Solutions, click here