Careers in customer operations
Our Customer Operations team builds relationships with Shell partners at every level of the organisation. We are the important link between Shell’s customers and internal Shell departments across the globe.
Customer Operations encompasses the entire chain of customer-facing activities by representing Shell in dealing with external business partners. They partner with over a dozen businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Commercial Fleet, Supply Chain, Order to Delivery, Finance Operations and Credit, to provide the best in market customer experience and deliver business value at an affordable cost.
If you know various languages and want to put your skills to the test in a Global setting - explore opportunities in our Customer Operations team.
Discover Customer Operations jobs at Shell
Explore opportunities to power your progress and take your career to the next level.
Power Your Progress
Join our Customer Operations team and be a part of the future of energy.
Working with experienced colleagues, you’ll have the opportunity to develop the skills you need to grow, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
Collaborate with experienced colleagues
Beyond the traditional remit of customer service, our work touches on areas of project management within the Shell Business Operations (SBO). Work with professionals and leaders across fields, who each bring their unique expertise to the table.
Stay ahead of the curve
You’ll have the opportunity to work at the forefront of technology, trends and practices. Be inspired to build your abilities, learn from experiences and grow the skills you need to get – and stay – ahead.
Achieve your balance in a values-led culture
With our values of honesty, integrity and respect, you’ll work in an environment that encourages you to be the best version of yourself.
Hear from our employees on how they power progress at Shell:
Growing while learning to champion the energy future
In 2018, Bryan joined Shell as a business administration graduate keen to grow in the energy sector by learning from experienced professionals in a global company. He speaks about the opportunities that have helped him shape his career and enabled him to play a frontline role in the energy transition.
