Customer Service Centre
Via this page you can find contact details for most Shell offices and businesses in Malaysia.
If you have an enquiry or feedback, please contact us as follow
In case of EMERGENCY please dial 1 - 8 0 0 - 8 8 - 3 8 9 9.
For Shell petrol station and related services
| Type of enquiry | Contact |
|---|---|
| Shell Fuel Card Customer | Tel: 1300 22 8181 Fax: 1300 82 8283 |
| Shell Fuel Card Customer | Email: generalcardrequests-my@shell.com |
| General Public | Tel: 1300 88 1808 Fax: 1300 13 0255 |
| General Public | E-mail: generalpublicenquiries-my@shell.com |
Commercial Customer Service Centre
| Business | Enquiries | Place Orders |
|---|---|---|
| Retail | Tel: 1300 22 0023 Fax: 1300 13 0048 | Tel: 1300 22 0023 Fax: 1300 13 0043 |
| Retail | E-mail: retailenquiries-my@shell.com | E-mail: retailorders-my@shell.com |
| Submit Tank Dips | Fax: 1300 13 0050 | |
| Submit Tank Dips | Email: vmi-my@shell.com | |
| Commercial Fuels | Tel: 1300 22 0003 Fax: 1300 13 0046 | Tel: 1300 22 0003 Fax: 1300 13 0041 |
| Commercial Fuels | E-mail: fuelsenquiries-my@shell.com | E-mail: fuelsorders-my@shell.com |
| B2B Lubricants | Tel: 1300 88 1338 Fax: 1300 13 0045 | Tel: 1300 88 1338 Fax: 1300 13 0040 |
| B2B Lubricants | E-mail: Lubes-MY@shell.com | E-mail: Lubes-MY@shell.com |
| Bitumen & Flintkote | Tel: 1300 22 0016 Fax: 1300 13 0047 | Tel: 1300 22 0016 Fax: 1300 13 0042 |
| Bitumen & Flintkote | E-mail: bitumenenquiries-my@shell.com | E-mail: bitumenorders-my@shell.com |
| Marine | Tel: 1300 88 1338 Fax: 1300 13 0045 | Tel: 1300 88 1338 Fax: 1300 13 0040 |
| Marine | E-mail: Lubes-MY@shell.com | E-mail: Lubes-MY@shell.com |
| For New Business | Tel: 1300 88 1808 Fax: 1300 13 0045 | - |
| For New Business | E-mail: generalpublicenquiries-my@shell.com | - |
Corporate & General Enquiries
Type of enquiry
Careers
Shell offers career challenges and prospects here and internationally. Discover what we have to offer by visiting the Jobs & Careers section of this website. Please note that we do not accept resumes or applications through any other channels.
Mailing Address
Shell Malaysia Trading Sdn Bhd
Company No. 196501000279 (6087-M)
P.O. Box 11027
50732 Kuala Lumpur
Shell Timur Sdn Bhd
Company No. 198401000783 (113304-H)
P.O. Box 11027
50732 Kuala Lumpur
