Frequently Asked Questions
Find the answers to the most frequently asked questions about Shell Fuel Card.
Shell Card Product Information & FAQ
Shell Card Product Information & FAQ
1. What is Shell Card?
Shell Card is a card issued by Shell that enables authorised cardholders to purchase fuels and other eligible goods and services at Shell service stations, in accordance with the Shell Card Terms & Conditions.
2. What are my obligations?
For the purposes of the Shell Card Terms & Conditions, the Principal Cardholder refers to the body, corporate, partnership, group, firm or other person(s) that has entered into an agreement with Shell for the Shell Card. The following obligations apply to the Principal Cardholder:
- Ensure only authorised cardholders use the cards on behalf of the Principal Cardholder and keep account/contact details up to date.
- Ensure the PINs for the Cards kept secure and confidential; report loss, theft, suspicious activity or unauthorised transactions immediately.
- Provide supporting documents required for regulatory compliance purposes (mandatory and any additional documents requested).
- Comply with and ensure each authorised cardholder complies with the Shell Card Terms & Conditions in relation to the use of the Shell Card (including anti-corruption and trade control laws).
- Timely payment of any outstanding balances, invoices, fees and charges as outlined in the Shell Card Terms & Conditions
3. What are the fees and charges I have to pay?
- Account Service Fee: RM25 per annum per account.
Other charges may apply upon request (e.g., card replacement, statement copies, delivery fees, cheque processing and other administrative requests) as set out in the Shell Card Terms & Conditions.
4. What if I fail to fulfil my obligations? What would be the risks?
Shell reserves the right to refuse any Card transaction from time to time for reasons connected with:
(a) card or account security;
(b) the creditworthiness of the Principal Cardholder; or
(c) the extent of any amount outstanding and unpaid by the Principal Cardholder to Shell.
Protection of Data & Fraud:
The Principal Cardholder is responsible for ensuring a secure PIN is set for each card and kept confidential. The Principal Cardholder is liable for any failure to comply, including the use of any card with a PIN by any person, authorised or unauthorised, prior to actual cancellation of a card.
Shell reserves the right to request the return, suspend or cancel your cards or account:
(a) in the event of a breach.
(b) when fraudulent, illegal or unlawful use of any Card is suspected.
Payment Terms:
Shell reserves the right to:
(a) terminate the agreement and demand immediate payment of all outstanding amounts
(b) charge a late payment charge on any outstanding and unpaid sum
(c) charge for compensation of any costs incurred for the recovery of any debt from you, including the costs of an appointment of a third-party collection agency.
5. What are the other key terms I have to know?
- Account Inactivity: If account or card is not used used for 13 months or more, Shell may on notification close the account and terminate the agreement.
- Data Privacy & Processing: Both Shell and the Principal Cardholder are independent data controllers. Shell will process personal data in accordance with the Fleet Solutions Privacy Statement available at www.shell.com.my/pdpa that supplements the global Privacy Notice – Business Customers, Suppliers and Business Partners available at www.shell.com.my/shellcard.
- Variation: Shell may vary the Shell Card Terms & Conditions with 30 days’ notice via email, online portal or notice in an invoice or account statement. Continued use of the card after the effective date of variation shall be deemed as acceptance of the new terms and conditions.
6. What do I need to do if there are changes to my contact details?
The Principal Cardholder must promptly notify Shell of any changes to contact details to ensure uninterrupted service and accurate communication.
How to update Shell on changes in your contact details:
- Download the Shell Fuel Card Change Customer Details Form (PDF, 220 kB)
- Email the completed form to generalcardrequests-my@shell.com.
Shell may, from time to time, issue periodic reminders to the Principal Cardholder via email, or notifications through Shell Fleet Hub requesting confirmation of the accuracy of contact and personnel information. The Principal Cardholder shall respond to such requests within the timeframe specified by Shell.
7. Where can I get further information?
- Learn more about the Shell Card via our website: Shell Fuel Card | Shell Malaysia
- Find answers to our most frequently asked questions about Shell Card: Frequently Asked Questions | Shell Malaysia
For further enquiries, reach out to a Shell representative at generalcardrequests-my@shell.com
We encourage you to save a copy of this Product Disclosure Sheet for ease of future reference.
The information provided in this disclosure sheet is valid as of 31/04/2026.
LHDN e-Invoicing Implementation
LHDN e-Invoicing Implementation
Access this secure webform to provide the information required for IRBM eInvoicing now
The Inland Revenue Board of Malaysia (“IRBM”) / Lembaga Hasil Dalam Negeri Malaysia (“LHDN”) announced that e-Invoicing will be implemented in phases beginning August 2024. We at Shell will be enrolling in the 1st stage of the LHDN/IRBM e-Invoice Process on 1 August 2024.
As part of our commitment in ensuring compliance with the e-Invoicing implementation regulatory standards and to ensure that our information is accurate and up-to-date, we kindly ask that you provide your company/entity details and relevant supporting documents by using our secure webform as soon as possible.
1) What is LHDN e-Invoicing?
The LHDN e-Invoice mandates that all taxpayers engaged in commercial activities in Malaysia must submit their invoices digitally to a centralised platform managed by LHDN for validation before sharing them with the customers. Any invoices or billing documents that fail or neglect LHDN validation will not be considered valid for the purpose of proof of expenses or revenues.
2) What is the purpose of LHDN e-Invoice Implementation?
To support the growth of the digital economy, the Government intends to implement e-Invoice in stages to enhance the efficiency of Malaysia’s tax administration management. This is in line with the Twelfth Malaysia Plan, where one of the key focus areas is on strengthening the digital services infrastructure and digitalising the tax administration. The e-Invoice will enable near real-time validation and storage of transactions, catering to Business-to-Business (B2B), Business-to-Consumer (B2C) and Business-to-Government (B2G) transactions.
Read more at https://www.hasil.gov.my/en/e-invoice/
3) What if customers need more time to provide the information?
It is recommended for customers to submit their responses via this secure webform as soon as they have the information ready.
| No. | Information Required |
Attachment Required |
| i. | Shell Cards Account Number (“MY” followed by 8-digit numbers) |
No |
| ii. | Business Registration Number (BRN) (New 12-digits BRN format) |
Yes SSM Form 9 |
| iii. | Tax Identification Number (TIN) E.g. C123456789012 / SG12345678901 |
Yes CP605 (Verification form from LHDN) / Form C (Tax Return Form) |
| iv. |
Entity Sales and Service Tax Number (SST) - If Applicable |
No |
4) Is invoice without QR code from Shell a valid tax document?
Yes, Shell existing invoice is a valid commercial document for your transaction.
5) Why there is no QR code in Shell invoice?
Shell is adopting consolidated e-Invoice approach as announced by IRBM on the media.
6) How can a customer differentiate between supplier invoice number vs e-Invoice number assign by IRBM?
IRBM e-Invoice numbers are more than 12 digits and consist of alphabet and numbers.
7) May I know which stations have gone live with e-Invoice?
Shell stations in Malaysia may go live with eInvoice on different phases. You may check with the station before refuelling if there is any concern.
8) What is the minimum purchase value for e-Invoice?
There is no minimum purchase value requirement to issue e-Invoice.
9) If Shell station has not gone live but customers want to retrieve the receipt, should our customers go to other station? Means no sales to my station?
Not all Shell stations go live with e-Invoice at the same time. Current invoice is still a valid commercial document.
10) Staff have the benefit for petrol expenses and company absorb the expenses. Do we need to submit for the e-Invoice for the petrol expenses?
Company expenses claim may continue to use current invoice until further advice by IRBM.
11) We are already on e-Invoice, what will be the impact or risk on us especially if there’s any invoice adjustment?
e-Invoice covered adjustment documents like Credit Note and Debit Note. Adjustment document will have a reference to the original e-Invoice.
12) What is the impact on my company if there’s a delay in receiving e-Invoice?
In general, there is no impact for delay in receiving e-Invoice as long as you have it as proof of expenses document for your tax submission.
13) What is my MSIC code? Can I use Shell's MSIC code?
The MSIC code might differ between retailers as it depends on the business activity that you registered in your Tax Profile with IRBM. Please check with your tax advisor.
14) Can customer request e-Invoice for the past transaction?
e-Invoice can be issued within the same calendar month of the transaction. For example, transaction happened on 5 August 2024. Retailer can issue the e-Invoice for that transaction within the month of August as long as customer is able to provide the transaction ID or pump receipt.
15) Is my pump receipt an e-Invoice?
No. An e-Invoice need to be validated by IRBM with full seller and buyer's Tax details. If you require an e-Invoice, please check with the cashier counter.
16) Shell app invoice can consider as e-Invoicing?
No. Shell Apps invoice is not an e-Invoice. To request for e-Invoice, Shell Apps user is required to provide Buyer's Tax details for e-Invoice issuance purposes. For further details, please check with the cashier counter.
17) Internet connection at the station is unstable. How do I issue e-Invoice?
Businesses who are facing poor internet connectivity and lack infrastructure to issue e-Invoice are advised to approach the nearest IRBM state office for further discussions.
18) I scan the QR code but cannot see anything.
IRBM portal may be temporary not available. Please try again later.
New Customers
New Customers
Shell Fuel Card for Commercial Vehicles
1. Who can become a Shell Fuel Card customer?
Any registered business or company in Malaysia can apply for a Shell Fuel Card.
2. Is there any joining fee or annual fee for Shell Fuel Card?
Effective 1st April 2023, Shell will impose an annual account service for of RM25.00 for all active Shell Fuel Card accounts. This service fee is charged upon creation of your account and annually on the anniversary of your Shell Fuel Card account. If your Shell Fuel Card account was created in the month of May, the account service fee will be reflected and charged in your Shell Fuel Card invoice in May of every year.
3. How do I apply for Shell Fuel Cards and what are the required documents to complete my Shell Fuel Card application?
The required documents depend on your business type:
i. Company Application (Sdn.Bhd. or Berhad)
Complete the Shell Fuel Card Application form - Apply for Shell Fuel Card | Business
Form 9 or Latest Form 13
Latest 3 Month’s Bank Statement
Latest Audited Report
CP605 (Verification Letter from IRBM) or Form C (Tax Return Form)
Bank Guarantee is required upon request only
ii. Sole Proprietor or Partnership
Complete the Shell Fuel Card Application form - Apply for Shell Fuel Card | Business
Photocopy of NRIC/MYKAD of Owner / all Partners (front and back)
CP605 (Verification Letter from IRBM) or Form B or D (Tax Return Form)
Latest 3 months bank statement
Bank Guarantee is required upon request only
iii. Government Account
Complete the Shell Fuel Card Application form - Apply for Shell Fuel Card | Business
Official letter from Government Agency
For Organization/NGO, Certificate of Registration of Organization/NGO please click to download (DOCX, 16 kB)
4. How do I apply for Shell Subsidy Card Account?
You may apply for Shell Subsidy Card here Shell Fuel Card for Government Subsidised Diesel | Business & Subsidised Petrol Shell Fuel Card for Government Subsidised Petrol | Business
Existing Customers
Existing Customers
Shell Fuel Card Account Enquiries
1. Where is my Shell Fuel Card accepted in Malaysia?
Shell Fuel Card is accepted at all Shell stations nationwide. To find the nearest location, please use our online Shell Station Locator
2. How do I change/update my Shell Fuel Card’s company address / PIC / contact number?
Download the Shell Fuel Card Change Customer Details Form (PDF, 220 kB) and email the completed form to generalcardrequests-my@shell.com.
Please notify Shell, in writing and without delay, of any change to the details relating to the above.
3. Can I change the company name?
We only allow change of company name if the business registration number remains the same. Please write in an official letter, attach with Form 13 and email them to generalcardrequests-my@shell.com. If the registration number does not match, you will need to apply for a new account.
To apply for a new Shell Fuel Card account, please refer to “New Customer > Shell Fuel Card Commercial Vehicles > Question No. 3” in this FAQ page.
4. How do I add / replace / cancel or change card limit/product for Shell Fuel Card?
The authorized PIC of the Shell Fuel Card account may log into the Shell Fleet Hub website to make all the said changes.
5. To add / replace a Shell Subsidised Diesel or Petrol card, please follow the simple steps below:
i. Download the shell-card-order-form.pdf (PDF, 715 kB)
ii. Email the completed Shell Subsidised Diesel Cash Card Request Form to generalcardrequests-my@shell.com
6. How do I cancel my Shell Fuel Card if it is lost or stolen?
In the event your Shell Fuel Card is lost or stolen, please notify Shell immediately. The authorised PIC of your Shell Fuel Card account may log on to Shell Fleet Hub
To cancel (PDF, 457 kB) your Shell Fuel Card or call our Customer Service Team at 1300 22 8181 and choose option “1” for card blocking service.
Payment Related Enquiries
Payment Related Enquiries
1. How can I make payment for my Shell Fuel Card Invoices?
Please refer to your Shell Fuel Card invoices for these payment methods.
Payment for Shell Fuel Card Invoices can be performed via the following authorised channels:
i. Direct Debit
ii. Electronic Fund Transfer (EFT) payments to Personalised Virtual Account Number (VAN) at Standard Chartered Bank Malaysia Berhad
iii. Cheque payments to Personalised Virtual Account Number (VAN) at Standard Chartered Bank Malaysia Berhad
2. Is credit card payment allowed?
This payment method is not available.
3. How long does it take for my payment to be cleared?
View timeline of payment and reactivation of your Shell Fuel Card account.
4. Is payment via cheque allowed?
Yes, you may make payment by cheque. Please note that a minimum fee of RM5.00 per cheque applies, in line with our commitment to environmental sustainability.
Electronic Direct Debit Application
1. What is an Electronic Direct Debit application?
Electronic Direct Debit (e-direct debit) application refers to electronically applying for direct debit facility to make payments for your Shell Fuel Card invoices.
2. How will payment via direct debit benefit me as a Shell Fuel Card customer?
Opting for payment via direct debit helps to:
i. Reduce card-blocking incidents due to untimely payments as invoice amount is debited from your authorised bank account as per invoice due date.
ii. Ensure successful payment is reflected faster and accurately.
iii. Avoid potential payment delays due to payment errors (e.g. providing incorrect Shell Fuel Card account number, or bank account number is not clearly specified).
iv. Avoid risk of incurring late payment charges.
v. Avoid incurring cheque payment fee while making payment through cheque.
Download the Electronic Direct Debit Registration form and email the completed form to generalcardrequests-my@shell.com.
Bank account holder's name and account number must match to ensure successful setup and processing of direct debit payments.
3. How does e-direct debit application work?
The e-direct debit mandate authorisation link is sent to the email that is registered with Shell Fleet Solutions. Upon receiving the e-direct debit mandate email, the authorised person that handles your company’s banking matters will need to click on the mandate link to verify and initiate the authorisation process.
Upon successful authorisation of the mandate, RM1.00 will be deducted from your bank account. The RM1.00 will be credited into your Shell Fuel Card account and will be reflected in your next billing summary.
Once the mandate is successfully authorised, Shell will be able to automatically debit the required amount on the due date as stated in your Shell Fuel Card monthly invoice.
Click here to view an example.
4. When will Shell direct debit my account?
Your account will be debited on the due date stated in your invoice. If your due date falls on a weekend or public holiday your account will be debited one business day before due date. Eg. If your due date falls on Saturday December 19th, 2020, your account will only be debited on Friday December 18th, 2020.
5. Can I use my personal bank account to apply for direct debit?
No, you will not be able to use a personal bank account to apply for direct debit.
As stated in the Shell Fuel Card Terms & Conditions, only the Principal Cardholder shall pay the invoice from Shell. No party other than the Principal Cardholder shall pay the invoice without the prior consent of Shell. Please refer to the Shell Fuel Card Terms and Conditions (PDF, 306 kB)
6. I am unable to find my bank name in the e-direct debit application form. Am I still able to apply for e-direct debit?
Please refer to the list of participating banks here (PDF, 16 kB)
If your bank name is not listed in the list of participating banks, fill in this form and email the complete form to generalcardrequests-my@shell.com.
7. My company requires more than one person to authorise the mandate. Is this possible with the e-direct debit process?
Yes, the e-direct debit process allows more than one authorised person to authorise the mandate. Please follow the instructions during the authorisation process upon clicking on the mandate authorisation link.
If you are unable to authorise the mandate, you may be required to reach out to the applicable bank for further investigation. Alternatively, you may reach out to our Shell Fleet Solutions Customer Service Centre via email generalcardrequests-my@shell.com for assistance.
Click to view a step-by-step guide (PDF, 146 kB) on how to authorise the e-direct debit mandate.
8. Why am I unable to change the maximum amount per direct debit transaction in the e-direct debit mandate details?
The maximum amount (RM999999.99) is set per transaction to avoid any payments from being rejected as your Shell Fuel Card invoice amount fluctuates on a monthly basis. Shell will only debit the amount as per your Shell Fuel Card invoice of the month.
9. What does the “Maximum Frequency” of four (4) times mean in the direct debit mandate?
The maximum frequency is the number of attempts that Shell can perform in a month to debit your bank account for the amounts due as per your Shell Fuel Card invoices.
i. For customers with one (1) billing cycle, Shell will debit your account once a month. However, if the first debit attempt fails Shell will attempt to debit your account a second time.
ii. For customers with two (2) billing cycles Shell will debit your account once for each billing cycle and if the first debit fails Shell will attempt a second time for each billing cycle. Shell will initiate a second attempt to debit the required amount within three (3) working days.
A processing fee of RM5.00 will be charged for every unsuccessful direct debit attempt, and it will be reflected in your following invoice.
We strongly encourage our customers to ensure there is sufficient amount in the authorised direct debit bank account prior to their Shell Fuel Card invoice due date.
10. Will I be informed when Shell debits my bank account?
You will receive a notification from Shell that your bank account will be debited three (3) working days before your Shell Fuel Card invoice due date.
We strongly encourage you to ensure that sufficient funds are available during this time to avoid potential unsuccessful direct debit transactions which will result in incurring fees on your Shell Fuel Card invoice.
11. Can I still make manual payments for my Shell Fuel Card invoices after my direct debit application is successful?
We do not encourage manual payments once your direct debit application is successful to avoid potential occurrence of overpayments as the direct debit transaction will occur automatically on a fixed date according to your billing cycle.
12. What if my e-direct debit application is rejected?
You will receive an email from Shell Fuel Card Customer Service if your Direct Debit Application is unsuccessful.
13. Please refer to the steps you should take when you receive email notifications regarding your e-direct debit application:
i. E-Direct Debit Mandate Pending Authorisation
- Email subject: Shell Fuel Card E-Direct Debit Mandate Pending Authorisation.
- What you should do: The authorised person must verify the details and initiate the authorisation process by clicking on the mandate link within the email to ensure payments are deducted on time.
14. How do I cancel or terminate my e-direct debit application?
Please send an email to generalcardrequests-my@shell.com.
Online Services – Shell Fleet Hub
Online Services – Shell Fleet Hub
1. What can I do with my Shell Fleet Hub access?
The authorised PIC of your Shell Fuel Card account can manage the account (PDF, 7 MB):
i. Add, replace, cancel and temporary block cards
ii. Change cards velocity and product restrictions
iii. View transactions
iv. Download or view e-invoices
v. Run reports
vi. Retrieve Fleet Card Pin
2. How long does it take for my transactions to be displayed in Shell Fleet Hub?
You can view your transactions in Shell Fleet Hub within 10 minutes after card usage.
3. I have not received my invoice. Where can I get a copy?
You can either:
i. Download your invoice from Shell Fleet Hub
or
ii. The authorised PIC of your Shell Fuel Card account may call our Customer Service to request for a copy of your invoice.
4. When can I download the invoice in Shell Fleet Hub?
You can download your invoice in PDF format via Shell Fleet Hub starting from the second working day after the invoice is issued.
Example: If the invoice is billed on the 1st of the month, it will be available for download on the 2nd working day of the month
5. What if I’m not registered for e-invoicing?
You do not need to be registered for e-invoicing. Once you have registered for Shell Fleet Hub, you will automatically be able to download your e-invoices with your access. If you have not registered for Shell Fleet Hub, download the Shell Fleet Hub Registration Form (PDF, 2 MB) and email the completed form to generalcardrequests-my@shell.com.
6. What is the Shell Fleet Hub portal address?
https://www.fleethub.shell.com
7. I do not have Shell Fleet Hub access. How do I register for Shell Fleet Hub?
Download the Shell Fleet Hub Registration Form (PDF, 2 MB) and email the completed form to generalcardrequests-my@shell.com.
8. How do I reset my password for Shell Fleet Hub?
Visit https://www.fleethub.shell.com and click on “Forgot Password?”. You will receive an email to reset your password immediately.
9. How do I change the admin user (PIC) for Shell Fleet Hub?
Download the Shell Card Change Customer Details Form (PDF, 220 kB) and complete Section C of the form. Email the completed form to generalcardrequests-my@shell.com.
Fees and Charges
Fees and Charges
Account Service Fee Related Inquiries
1. What is the account service fee for and how much is it?
Shell continuously strives to maintain and improve our world-class system to support the evolving needs of our customers. The account service fee of RM25.00 per account will be charged on an annual basis to ensure we can continue to provide these services to our customers.
2. Will I still be charged an account service fee if my account is inactive / blocked?
All accounts that are active in Shell Fleet Solutions' system will be charged an annual account service fee.
3. When will Shell start to charge the account service fee & how frequent will the account service fee be charged?
The account service fee is charged upon creation of your account and annually on the anniversary of your Shell Fuel Card account. If your Shell Fuel Card account was created in the month of May, the account service fee will be reflected and charged in your Shell Fuel Card invoice in May of every year.
4. What will happen if I do not pay the account service fees? Will I be charged any late payment charges?
Yes, late payment charges will be charged for unpaid account service fees.
5. Will my account get blocked if I do not pay the fees?
Yes, your Shell Fuel Card account(s) will be blocked due to unpaid account service fees as it is considered an overdue/outstanding payment. For details on late payment charges, kindly refer to the Terms and Conditions. Yes, your Shell Fuel Card account(s) will be blocked due to unpaid account service fees as it is considered an overdue/outstanding payment. For details on late payment charges, kindly refer to the Terms and Conditions.
6. Can I get a refund on the annual service fee if I apply for Shell Fuel Card account cancellation during the year?
There will be no refunds for service fees that have been charged if the account is terminated.
7. How do I pay for the account service fees?
The account service fee will be stated in your Shell Fuel Card invoice and can be paid via direct debit, electronic fund transfer or cheque*.
*Note that payment via cheques are subjected to processing fees."
Cheque Payment Fee Related Inquiries
1. What is the cheque processing fee and how much is it?
A minimal fee of RM5.00 per cheque will be charged for payments made via cheque as we strive to be more environmentally friendly. This charges will be reflected in your monthly invoice.
Alternatively, customers can sign up for direct debit or make payments via electronic fund transfer to avoid the cheque processing fee.
2. If I made partial payment via online transfer & remaining amount via cheque, will I still be charged the cheque payment fee?
Yes, the cheque processing fee will be charged for all cheque payments regardless if they are partial or full payment.
3. How will Shell charge the cheque processing fee?
The cheque processing fee will be charged to your Shell Card account on the following month's invoice for any cheque payments. If you made a cheque payment in the month of May, you will be charged the cheque processing fee in your June invoice.
4. What are the alternative payment methods available if I do not want to be charged for a cheque processing fee?
Alternative payment methods for your Shell Fuel Card invoices include payment via:
i) Electronic Fund Transfer - please see guideline (PDF, 146 kB).
ii) Direct Debit - please email generalcardrequests-my@shell.com for an e-direct debit application."
Campaign and Offer
Campaign and Offer
Sales and Service Tax
Sales and Service Tax
1) What is service tax?
Service tax is a tax charged and levied on the provision of taxable services by a registered person in Malaysia or imported taxable services.
2) Why am I being charged service tax?
You are charged service tax because you have procured a taxable service from a registered taxable service provider.
3) When will I be charged service tax?
Service tax will be charged when you purchase or subscribe to any of Shell’s services that are subjected to service tax.
4) What products and services will incur service tax?
The list of services that are subjected to service tax are as follows:
- Shell Telematics subscription
- Shell Application Programming Interface (API)
- Shell eMobility Solutions
Note: This list is not exhaustive and is subject to change from time to time.
5) Can I apply for a waiver for service tax?
The Service Tax Act 2018 provides for an exemption facility under specific circumstances. However, the exemption would have to be applied for by the customers (person enjoying the exemption) and would be subject to conditions. Please refer to Customs Malaysia (RMCD) for details on criteria, conditions and eligibility.
6) How often will I be charged for service tax?
You will be charged service tax if you have purchased or subscribe to any of Shell’s services that are subjected to service tax. These charges will be incorporated into your Shell Card invoice.
7) Can I claim back monies incurred from SST with the government?
Service tax is a cost incurred for doing business and there is no input tax credit available. However, in certain circumstances for example: service tax wrongly charged on a non-taxable service or an exempt service, a refund application may be made to the Royal Malaysian Customs Department (RMCD), subject to certain conditions and/or criteria being met. Any application for eligible refunds must be made by customer. Please contact the RMCD for further clarification on the refund process.
8) Which documents should I refer to for my payment?
Please refer to the billing document titled “Statement of Account”. The total amount to be paid will be reflected under “Total Outstanding to be paid”.
9) Are there any additional charges for late payment?
Yes, late payment charges will be charged for unpaid fees in accordance with the terms and conditions of the respective products in question 4 above.
