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Frequently Asked Questions

Find the answers to the most frequently asked questions about Shell Fuel Card.

LHDN e-Invoicing Implementation

Access this secure webform

 to provide the information required for IRBM eInvoicing now

The Inland Revenue Board of Malaysia (“IRBM”) / Lembaga Hasil Dalam Negeri Malaysia (“LHDN”) announced that e-Invoicing will be implemented in phases beginning August 2024. We at Shell will be enrolling in the 1st stage of the LHDN/IRBM e-Invoice Process on 1 August 2024.

As part of our commitment in ensuring compliance with the e-Invoicing implementation regulatory standards and to ensure that our information is accurate and up-to-date, we kindly ask that you provide your company/entity details and relevant supporting documents by using our secure webform

 as soon as possible.

1) What is LHDN e-Invoicing?

The LHDN e-Invoice mandates that all taxpayers engaged in commercial activities in Malaysia must submit their invoices digitally to a centralised platform managed by LHDN for validation before sharing them with the customers. Any invoices or billing documents that fail or neglect LHDN validation will not be considered valid for the purpose of proof of expenses or revenues.

2) What is the purpose of LHDN e-Invoice Implementation?

To support the growth of the digital economy, the Government intends to implement e-Invoice in stages to enhance the efficiency of Malaysia’s tax administration management. This is in line with the Twelfth Malaysia Plan, where one of the key focus areas is on strengthening the digital services infrastructure and digitalising the tax administration. The e-Invoice will enable near real-time validation and storage of transactions, catering to Business-to-Business (B2B), Business-to-Consumer (B2C) and Business-to-Government (B2G) transactions.

Read more at https://www.hasil.gov.my/en/e-invoice/

3) What if customers need more time to provide the information?

It is recommended for customers to submit their responses via this secure webform

 as soon as they have the information ready.

No. Information Required
 Attachment Required
i.

Shell Cards Account Number

(“MY” followed by 8-digit numbers)

 No
ii.

Business Registration Number (BRN)

(New 12-digits BRN format)

Yes

SSM Form 9
iii.

Tax Identification Number (TIN)

E.g. C123456789012 / SG12345678901

Yes

CP605 (Verification form from LHDN) / Form C (Tax Return Form)
iv.
 Entity Sales and Service Tax Number (SST) - If Applicable
 No


4) Is invoice without QR code from Shell a valid tax document?

Yes, Shell existing invoice is a valid commercial document for your transaction.

5) Why there is no QR code in Shell invoice?

Shell is adopting consolidated e-Invoice approach as announced by IRBM on the media.

6) How can a customer differentiate between supplier invoice number vs e-Invoice number assign by IRBM?

IRBM e-Invoice numbers are more than 12 digits and consist of alphabet and numbers. 

7) May I know which stations have gone live with e-Invoice?

Shell stations in Malaysia may go live with eInvoice on different phases. You may check with the station before refueling if there is any concern.

8) What is the minimum purchase value for e-Invoice?

There is no minimum purchase value requirement to issue e-Invoice.

9) If Shell station has not gone live but customers want to retrieve the receipt, should our customers go to other station? Means no sales to my station?

Not all Shell stations go live with e-Invoice at the same time. Current invoice is still a valid commercial document.

10) Staff have the benefit for petrol expenses and company absorb the expenses. Do we need to submit for the e-Invoice for the petrol expenses?

Company expenses claim may continue to use current invoice until further advice by IRBM.

11) We are already on e-Invoice, what will be the impact or risk on us especially if there’s any invoice adjustment?

e-Invoice covered adjustment documents like Credit Note and Debit Note. Adjustment document will have a reference to the original e-Invoice.

12) What is the impact on my company if there’s a delay in receiving e-Invoice?

In general, there is no impact for delay in receiving e-Invoice as long as you have it as proof of expenses document for your tax submission.

13) What is my MSIC code? Can I use Shell's MSIC code?

The MSIC code might differ between retailers as it depends on the business activity that you registered in your Tax Profile with IRBM. Please check with your tax advisor.

14) Can customer request e-Invoice for the past transaction?

e-Invoice can be issued within the same calendar month of the transaction. For example, transaction happened on 5 August 2024. Retailer can issue the e-Invoice for that transaction within the month of August as long as customer is able to provide the transaction ID or pump receipt.

15) Is my pump receipt an e-Invoice?

No. An e-Invoice need to be validated by IRBM with full seller and buyer's Tax details. If you require an e-Invoice, please check with the cashier counter.

16) Shell app invoice can consider as e-Invoicing?

No. Shell Apps invoice is not an e-Invoice. To request for e-Invoice, Shell Apps user is required to provide Buyer's Tax details for e-Invoice issuance purposes. For further details, please check with the cashier counter.

17) Internet connection at the station is unstable. How do I issue e-Invoice?

Businesses who are facing poor internet connectivity and lack infrastructure to issue e-Invoice are advised to approach the nearest IRBM state office for further discussions.

18) I scan the QR code but cannot see anything.

IRBM portal may be temporary not available. Please try again later.

New Customers

Shell Fuel Card for Commercial Vehicles

1. Who can become a Shell Fuel Card customer?

Any registered business company in Malaysia can apply for a Shell Fuel Card.

2. Is there any joining fee or annual fee for Shell Fuel Card?

Effective 1st April 2023, Shell will impose an annual account service for of RM25.00 for all active Shell Fuel Card accounts. This service fee is charged upon creation of your account and annually on the anniversary of your Shell Fuel Card account. If your Shell Fuel Card account was created in the month of May, the account service fee will be reflected and charged in your Shell Fuel Card invoice in May of every year.

3. How do I apply for a new Shell Fuel Card Account?

Apply for a new Shell Fuel Card account by following the simple steps below:

i. Download the Shell Fuel Card Application Form (English) (PDF, 3 MB)

 or Shell Fuel Card Application Form (Bahasa Malaysia & Mandarin) (PDF, 3 MB)

ii. Prepare the required documents – please see Question 4 below.

iii. Courier or mail both the completed Shell Fuel Card Application Form and required documents to the below address:

Attention: Card Deal Management

Shell Malaysia Trading Sendirian Berhad
Shell Fleet Solutions
Wisma Shell
3450, Jalan Teknokrat 3
63000 Cyberjaya
Selangor Darul Ehsan
Malaysia

4. What are the required documents to complete my Shell Fuel Card application?

The required documents depend on your business type:

i. Company Application (Sdn.Bhd. or Berhad)

  • Complete Shell Fuel Card Application Form
  • Form 9 & Latest Form 13
  • Latest 3 Month’s Bank Statement
  • Latest Audited Report
  • Bank Guarantee is required upon request only

ii. Sole Proprietor or Partnership

  • Shell Fuel Card Application Form
  • Photocopy of NRIC/MYKAD
  • BE Form with bank statement/LHDN receipt or Business Registration Certificate, Maklumat Perniagaan & Pemilik and Form D/E
  • Latest 3 months bank statement
  • Bank Guarantee is required upon request only

iii. Government Account

5. What is the difference between Menu V & W?

Menu V allows card holder unlimited transactions per day, while Menu W limits the card to only 2 transactions per day. You can refer to the Purchase Restriction Menu V & W (PDF, 107 kB)

.

Shell Fuel Card for Government Subsidised Diesel

1. What are the types of Subsidy Card that I can apply for?

You can choose between Postpaid Subsidy Shell Fuel Card and Shell Cash Card Subsidised Diesel.

2. What are the differences between Postpaid Subsidy Shell Fuel Card and Shell Cash Card Subsidised Diesel?

i. Postpaid Shell Fuel Card for Government Subsidised Diesel

  • Enjoy 30 days credit
  • Combine both subsidised and non-subsidised Diesel purchases in one card
  • Secure transaction via Pin to deter unauthorised usage

ii. Shell Cash Card Subsidised Diesel

  • Flexibility to set individual quota for every card
  • No prepayment required
  • Pay cash when you want to refuel
  • Secure transaction via Pin to deter unauthorised usage

3. How do I apply for Subsidy Card Account?

i. Download the Shell Fuel Card Application Form (English) (PDF, 3 MB)

 or Shell Fuel Card Application Form (Bahasa Malaysia & Mandarin) (PDF, 3 MB)

ii. Prepare the required documents as below:

  • Shell Fuel Card Application Form
  • Photocopy of NRIC
  • Business Registration Certificate or SSM Business Information
  • Original MDTCA Subsidy Approval Letter

iii. Courier or mail both the completed Shell Fuel Card Application Form and required documents to the below address:

Attention: Card Deal Management

Shell Malaysia Trading Sendirian Berhad
Shell Fleet Solutions
Wisma Shell
3450, Jalan Teknokrat 3
63000 Cyberjaya
Selangor Darul Ehsan
Malaysia

4. Where and how do I obtain the approval of subsidy card from KPDNKK?

You will need to request for approval of subsidy card at https://www.kpdnhep.gov.my/diesel-bersubsidi-fleet-card

. Be sure to read all the terms and conditions before applying for the approval from KPDNKK.

Existing Customers

Shell Fuel Card Account Enquiries

1. Where is my Shell Fuel Card accepted in Malaysia?

Shell Fuel Card is accepted at all Shell stations nationwide. To find the nearest location, please use our online Shell Station Locator

2. How do I change/update my Shell Fuel Card’s company address / PIC / contact number?

Download the Shell Fuel Card Change Customer Details Form (PDF, 220 kB)

 and email the completed form to generalcardrequests-my@shell.com.

3. Can I change the company name?

We only allow change of company name if the business registration number remains the same. Please write in an official letter, attach with Form 13 and email them to generalcardrequests-my@shell.com. If the registration number does not match, you will need to apply for a new account.

To apply for a new Shell Fuel Card account, please refer to “New Customer > Shell Fuel Card Commercial Vehicles > Question No. 3” in this FAQ page

4. What is the difference between Menu V & W?

Menu V allows card holder unlimited transactions per day, while Menu W limits the card to only 2 transactions per day. You can refer to the Purchase Restriction Menu V & W (PDF, 107 kB)

.

5. How do I register for E-PIN?

The authorised PIC of your Shell Fuel Card account will require to download the Shell Electronic Pin Registration Form (PDF, 3 MB)

 here and email the completed form to generalcardrequests-my@shell.com for easy & fast pin retrieval within 48 hours.

6. How do I get my card pin number if I lost or forgotten it?

The authorised PIC of your Shell Fuel Card account can log on to Shell Fleet Hub

 to reissue the pin number at any time. We encourage you to register for E-Pin (PDF, 3 MB) for easy & fast pin retrieval within 48 hours. Click here for the Manual Guide (PDF, 425 kB).

7. How do I add / replace / cancel or change card limit/product for Shell Fuel Card?

The authorized PIC of the Shell Fuel Card account may log into the Shell Fleet Hub

 website to make all the said changes

7a. To add / replace a subsidy card, please follow the simple steps below:

i. Download Shell Card Request / Update Form (XLSX, 863 kB)

.

ii. Email the completed Shell Card Request / Update Form to generalcardrequests-my@shell.com.

8. How do I cancel my Shell Fuel Card if it is lost or stolen?

The authorised PIC of your Shell Fuel Card account may log on to Shell Fleet Hub

 to cancel (PDF, 457 kB) your Shell Fuel Card or call our Customer Service Team at 1300 22 8181 and choose option “1” for card blocking service.

Payment Related Enquiries

1. How can I make payment for my Shell Fuel Card Invoices?

Payment for Shell Fuel Card Invoices can be performed via the following authorised channels:

i. CIMB Bank Collect Service
ii. Direct Debit
iii. Electronic Fund Transfer (EFT) payments to Standard Chartered Bank Malaysia Berhad
iv. Cheque payments to Standard Chartered Bank Malaysia Berhad

2. Is credit card payment allowed?

This payment method is not available.

3. How do I make payment via CIMB Bank Collect Service?

You can make cash or cheque payment using CIMB Bank Collect Service. The CIMB Bank Collect Service number can be found below the company registration number on the invoice – click to see sample of invoice. You are advised to make payments before the due date to avoid any service interruptions.

4. How do I make payment to Standard Chartered Bank Malaysia Berhad?

You can make an Electronic Fund Transfer (EFT) or issue a cheque payment to Standard Chartered account number 312157320063. You are advised to make payments before the due date to avoid any service interruptions. Please indicate the invoice number and Shell Fuel Card account number on the back of the cheque. If you are making the payment via EFT, please indicate the invoice number and Shell Fuel Card account number in the Transaction Instruction – “Enter Recipient Reference” portion.

5. How long does it take for my payment to be cleared?

View timeline of payment and reactivation of your Shell Fuel Card account.

6. Is payment via cheque allowed?

Yes, you can make payment by cheque. However, a minimal fee of RM5.00 per cheque will be charged for payments made via cheque as we strive to be more environmentally friendly. We encourage our customers to instead use the Electronic Direct Debit application to make payments.

Electronic Direct Debit Application

1. What is an Electronic Direct Debit application?

Electronic Direct Debit (e-direct debit) application refers to electronically applying for direct debit facility to make payments for your Shell Fuel Card invoices.

2. Why is Shell changing from physical form of direct debit application to e-direct debit application?

With the evolution of the financial system in Malaysia, PayNet has provided a solution for the e-direct debit application to be enabled, which provides an easier and faster way of application for Shell Fuel Card customers.

3. How will payment via direct debit benefit me as a Shell Fuel Card customer?

Opting for payment via direct debit helps to:

i. Reduce card-blocking incidents due to untimely payments as invoice amount is debited from your authorised bank account as per invoice due date.

ii. Ensure successful payment is reflected faster and accurately.

iii. Avoid potential payment delays due to payment errors (e.g. providing incorrect Shell Fuel Card account number, or bank account number is not clearly specified).

iv. Avoid risk of incurring late payment charges.

v. Avoid incurring cheque payment fee while making payment through cheque.

4. How do I apply for e-direct debit?

Please reach out to our Shell Fleet Solutions Customer Service Centre at 1300 22 8181 or email generalcardrequests-my@shell.com to initiate the e-direct debit application.

5. Will there be any charges when applying for e-direct debit?

As part of the e-direct debit application process, RM1.00 will be deducted from your bank account upon successful authorisation of the mandate. The RM1.00 will be credited into your Shell Fuel Card account and will be reflected in your next billing summary.

6. How does e-direct debit application work?

The e-direct debit mandate authorisation link is sent to the email that is registered with Shell Fleet Solutions. Upon receiving the e-direct debit mandate email, the authorised person that handles your company’s banking matters will need to click on the mandate link to verify and initiate the authorisation process.

Upon successful authorisation of the mandate, RM1.00 will be deducted from your bank account. The RM1.00 will be credited into your Shell Fuel Card account and will be reflected in your next billing summary.

Once the mandate is successfully authorised, Shell will be able to automatically debit the required amount on the due date as stated in your Shell Fuel Card monthly invoice.

Click here to view an example.

7. When will Shell direct debit my account?

Your account will be debited on the due date stated in your invoice. If your due date falls on a weekend or public holiday your account will be debited on the next working day. Eg. If your due date falls on Saturday December 19th, 2020, your account will only be debited on the Monday December 21st, 2020.

8. Can I use my personal bank account to apply for direct debit?

No, you will not be able to use a personal bank account to apply for direct debit.

As stated in the Shell Fuel Card Terms & Conditions, only the Principal Cardholder shall pay the invoice from Shell. No party other than the Principal Cardholder shall pay the invoice without the prior consent of Shell. Please refer to the Shell Fuel Card Terms and Conditions here (PDF, 402 kB)

.

9. I am unable to find my bank name in the e-direct debit application form. Am I still able to apply for e-direct debit?

Please refer to the list of participating banks here (PDF, 16 kB)

. 

If your bank name is not listed in the list of participating banks, please reach out to our Shell Fleet Solutions Customer Service Centre at 1300 22 8181 or email generalcardrequests-my@shell.com.

10. My company requires more than one person to authorise the mandate. Is this possible with the e-direct debit process?

Yes, the e-direct debit process allows more than one authorised person to authorise the mandate. Please follow the instructions during the authorisation process upon clicking on the mandate authorisation link.

If you are unable to authorise the mandate, you may be required to reach out to the applicable bank for further investigation. Alternatively, you may reach out to our Shell Fleet Solutions Customer Service Centre at 1300 22 8181 or email generalcardrequests-my@shell.com for assistance.

Click to view a step-by-step guide (PDF, 146 kB)

 on how to authorise the e-direct debit mandate.

11. Why am I unable to change the maximum amount per direct debit transaction in the e-direct debit mandate details?

The maximum amount is set per transaction to avoid any payments from being rejected as your Shell Fuel Card invoice amount fluctuates on a monthly basis. Shell will only debit the amount as per your Shell Fuel Card invoice of the month.

12. What does the “Maximum Frequency” of four (4) times mean in the direct debit mandate?

The maximum frequency is the number of attempts that Shell can perform in a month to debit your bank account for the amounts due as per your Shell Fuel Card invoices.

i. For customers with one (1) billing cycle, Shell will debit your account once a month. However, if the first debit attempt fails Shell will attempt to debit your account a second time.

ii. For customers with two (2) billing cycles Shell will debit your account once for each billing cycle and if the first debit fails Shell will attempt a second time for each billing cycle. Shell will initiate a second attempt to debit the required amount within three (3) working days.

A processing fee of RM5.00 will be charged for every unsuccessful direct debit attempt.

We strongly encourage our customers to ensure there is sufficient amount in the authorised direct debit bank account prior to their Shell Fuel Card invoice due date.

13. When will the direct debit payment method take effect?

Please refer to Page two (2) of your Shell Fuel Card invoice to confirm that direct debit has been updated as your preferred payment method.

i. If the payment method on your Shell Fuel Card invoice is stated as Direct Debit, then direct debit payment is in effect and no action is required from you.

ii. If the payment method on your Shell Fuel Card invoice is stated as cheque, please continue making payment via the authorised channels.

Click here to view an illustration (PDF, 169 kB)

.

14. What happens if my direct debit bank account has insufficient funds?

If the bank account has insufficient funds on your Shell Fuel Card’s invoice due date, the direct debit transaction attempt will be unsuccessful. You will receive a notification from your bank on this failure.

Upon the unsuccessful first direct debit attempt, RM5.00 unsuccessful direct debit processing fee will be charged to your Shell Fuel Card account and will be reflected in your next invoice.

If the direct debit transaction is still unsuccessful on the second attempt, a subsequent RM5.00 unsuccessful direct debit processing fee will be charged to your Shell Fuel Card account and your Shell Fuel Card account will be blocked until full payment is received.

15. Will I be informed when Shell debits my bank account?

You will receive a notification from Shell that your bank account will be debited three (3) working days before your Shell Fuel Card invoice due date.

We strongly encourage you to ensure that sufficient funds are available during this time to avoid potential unsuccessful direct debit transactions which will result in incurring fees on your Shell Fuel Card invoice.

16. How will I know if my payment via direct debit is successful?

You can check via the following method:

i. Check the notification from your bank

ii. Self-check your bank account

iii. Refer to Shell Fleet Hub

17. How will I know if my payment via direct debit is unsuccessful?

Your bank will contact you if direct debit is unsuccessful or you may contact our Shell Fleet Solution Customer Service at 1300 22 8181 for assistance.

18. Can I still make manual payments for my Shell Fuel Card invoices after my direct debit application is successful?

We do not encourage manual payments once your direct debit application is successful to avoid potential occurrence of overpayments as the direct debit transaction will occur automatically on a fixed date according to your billing cycle.

19. What if my e-direct debit application is rejected?

Kindly contact our Shell Fleet Solutions Customer Service at 1300 22 8181 for further assistance.

20. Please refer to the steps you should take when you receive email notifications regarding your e-direct debit application:

i. E-Direct Debit Mandate Pending Authorisation

  • Email subject: Shell Fuel Card E-Direct Debit Mandate Pending Authorisation.
  • What you should do: Please ensure that you are the authorised person to manage your company’s banking matters. The authorised person must verify the details and initiate the authorisation process by clicking on the mandate link within the email.

ii. E-Direct Debit Mandate Cancelled

  • Email subject: Shell Fuel Card E-Direct Debit Mandate Cancelled.
  • What you should do: Contact Shell Fleet Solutions Customer Service Centre at generalcardrequests-my@shell.com to reapply.

iii. E-Direct Debit Mandate Rejected

  • Email subject: Shell Fuel Card E-Direct Debit Mandate Has Been Rejected
  • What you should do: Refer to the “Status” stated in the rejection email for possible reason(s) of rejection.

If status states a timeout-related reason, please try to authorise the e-direct debit mandate again by clicking on the authorisation link that was sent earlier.

Note: Ensure you are the authorised person to manage your company's banking matters. If you are not the authorised person to do so, please forward the mandate authorisation link to the authorised person.

If status states any other reasons not timeout-related, please contact Shell Fleet Solutions Customer Service Centre at generalcardreqests-my@shell.com.

21. How do I cancel or terminate my e-direct debit application?

Please send an email to generalcardrequests-my@shell.com.

Online Services

1. What can I do with my Shell Fleet Hub access?

The authorised PIC of your Shell Fuel Card account can manage the account (PDF, 7 MB)

:

i. Add, replace, cancel and temporary block cards
ii. Change cards velocity and product restrictions
iii. View transactions
iv. Download or view e-invoices
v. Run reports

2. How long does it take for my transactions to be displayed in Shell Fleet Hub?

You can view your transactions in Shell Fleet Hub

 within 10 minutes after card usage.

3. What are the benefits of e-invoicing?

Enjoy the convenience of viewing your statements (PDF, 290 kB)

 anytime, anywhere from the comfort of your home, office or on your mobile phone.

4. I have not received my invoice. Where can I get a copy?

You can either:

i. Download your invoice from Shell Fleet Hub

 or
ii. The authorised PIC of your Shell Fuel Card account may call our Customer Service to request for a copy of your invoice.

5. What if I’m not registered for e-invoicing?

You do not need to be registered for e-invoicing. Once you have registered for Shell Fleet Hub

, you will automatically be able to download your e-invoices with your access. If you have not registered for Shell Fleet Hub, download the Shell Fleet Hub Registration Form (PDF, 2 MB) and email the completed form to generalcardrequests-my@shell.com.

6. What is the Shell Fleet Hub portal address?

https://www.fleethub.shell.com

7. I do not have Shell Fleet Hub access. How do I register for Shell Fleet Hub?

Download the Shell Fleet Hub Registration Form (PDF, 2 MB)

 and email the completed form to generalcardrequests-my@shell.com.

8. How do I reset my password for Shell Fleet Hub?

Visit https://www.fleethub.shell.com

 and click on “Forgot Password?”. You will receive an email to reset your password immediately.

9. How do I change the admin user (PIC) for Shell Fleet Hub?

Download the Shell Card Change Customer Details Form (PDF, 220 kB)

 and complete Section C of the form. Email the completed form to generalcardrequests-my@shell.com.

Fees and Charges

Account Service Fee Related Inquiries

1. What is the account service fee for and how much is it?

Shell continuously strives to maintain and improve our world-class system to support the evolving needs of our customers. The account service fee of RM25.00 per account will be charged on an annual basis to ensure we can continue to provide these services to our customers.

2. Will I still be charged an account service fee if my account is inactive / blocked?

All accounts that are active in Shell Fleet Solutions' system will be charged an annual account service fee.

3. When will Shell start to charge the account service fee & how frequent will the account service fee be charged?

The account service fee is charged upon creation of your account and annually on the anniversary of your Shell Fuel Card account. If your Shell Fuel Card account was created in the month of May, the account service fee will be reflected and charged in your Shell Fuel Card invoice in May of every year.

4. What will happen if I do not pay the account service fees? Will I be charged any late payment charges?

Yes, late payment charges will be charged for unpaid account service fees.

5. Will my account get blocked if I do not pay the fees?

Yes, your Shell Fuel Card account(s) will be blocked due to unpaid account service fees as it is considered an overdue/outstanding payment. For details on late payment charges, kindly refer to the Terms and Conditions. Yes, your Shell Fuel Card account(s) will be blocked due to unpaid account service fees as it is considered an overdue/outstanding payment. For details on late payment charges, kindly refer to the Terms and Conditions.

6. Can I get a refund on the annual service fee if I apply for Shell Fuel Card account cancellation during the year?

There will be no refunds for service fees that have been charged if the account is terminated.

7. How do I pay for the account service fees?

The account service fee will be stated in your Shell Fuel Card invoice and can be paid via direct debit, electronic fund transfer or cheque*.

*Note that payment via cheques are subjected to processing fees."

Cheque Payment Fee Related Inquiries

1. What is the cheque processing fee and how much is it?

A minimal fee of RM5.00 per cheque will be charged for payments made via cheque as we strive to be more environmentally friendly. This charges will be reflected in your monthly invoice.

Alternatively, customers can sign up for direct debit or make payments via electronic fund transfer to avoid the cheque processing fee.

2. If I made partial payment via online transfer & remaining amount via cheque, will I still be charged the cheque payment fee?

Yes, the cheque processing fee will be charged for all cheque payments regardless if they are partial or full payment.

3. How will Shell charge the cheque processing fee?

The cheque processing fee will be charged to your Shell Card account on the following month's invoice for any cheque payments. If you made a cheque payment in the month of May, you will be charged the cheque processing fee in your June invoice.

4. What are the alternative payment methods available if I do not want to be charged for a cheque processing fee?

Alternative payment methods for your Shell Fuel Card invoices include payment via:

i) Electronic Fund Transfer - please see guideline (PDF, 146 kB)

.

ii) Direct Debit - please email generalcardrequests-my@shell.com

 for an e-direct debit application."

Campaign and Offer

For Shell Card Ganjaran Berganda Campaign Terms & Conditions (PDF, 106 kB)

Sales and Service Tax

1) What is service tax?
Service tax is a tax charged and levied on the provision of taxable services by a registered person in Malaysia or imported taxable services.

2) Why am I being charged service tax?
You are charged service tax because you have procured a taxable service from a registered taxable service provider.

3) When will I be charged service tax?
Service tax will be charged when you purchase or subscribe to any of Shell’s services that are subjected to service tax.

4) What products and services will incur service tax?
The list of services that are subjected to service tax are as follows:

  • Shell Telematics subscription
  • Shell Application Programming Interface (API)
  • Shell eMobility Solutions

Note: This list is not exhaustive and is subject to change from time to time.

5) Can I apply for a waiver for service tax?
The Service Tax Act 2018 provides for an exemption facility under specific circumstances. However, the exemption would have to be applied for by the customers (person enjoying the exemption) and would be subject to conditions. Please refer to Customs Malaysia (RMCD) for details on criteria, conditions and eligibility.

6) How often will I be charged for service tax?
You will be charged service tax if you have purchased or subscribe to any of Shell’s services that are subjected to service tax. These charges will be incorporated into your Shell Card invoice.

7) Can I claim back monies incurred from SST with the government?
Service tax is a cost incurred for doing business and there is no input tax credit available. However, in certain circumstances for example: service tax wrongly charged on a non-taxable service or an exempt service, a refund application may be made to the Royal Malaysian Customs Department (RMCD), subject to certain conditions and/or criteria being met. Any application for eligible refunds must be made by customer. Please contact the RMCD for further clarification on the refund process.

8) Which documents should I refer to for my payment?
Please refer to the billing document titled “Statement of Account”. The total amount to be paid will be reflected under “Total Outstanding to be paid”.

9) Are there any additional charges for late payment?
Yes, late payment charges will be charged for unpaid fees in accordance with the terms and conditions of the respective products in question 4 above.

Terms & Conditions and Privacy Notice

For Shell Fuel Card Malaysia Terms & Conditions (PDF, 306 kB)

For Shell Fuel Card Malaysia Data Privacy Notice (PDF, 46 kB)

More in Shell Fuel Card

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