Welcome to Shell Malaysia Customer Support
Shell Card
How do I contact you on Shell Card (Fleet) enquiries?
How do I contact you on Shell Card (Fleet) enquiries?
If you require assistance with Shell Fuel Card, please contact our team via email at generalcardrequests-my@shell.com. You may also connect with us through Live Chat by logging into the Shell Fleet Hub and starting a chat with our team.
How do I sign up for a Shell Card (new application)?
How do I sign up for a Shell Card (new application)?
If you run a fleet, choose the Shell Card to take advantage of Shell’s network, quality and expertise. Choose and apply for the right Shell Card here: Find the Right Card.
If you need more than 20 cards, or if you'd like to discuss your requirements in more detail, complete a form and a member of our sales team will be happy to help. Click here to submit your request.
What are the benefits of Shell Cards?
What are the benefits of Shell Cards?
For more information on our Shell Card, visit Why Get A Shell Fuel Card.
My card has been declined. What should I do?
My card has been declined. What should I do?
To identify the reason for the card decline, please log in to Shell Fleet Hub and review the card activity.
Steps:
Log in to Shell Fleet Hub.
Select Cards.
Select the affected card.
Navigate to Card Activity to view the decline reason.
If the card has been blocked due to multiple incorrect PIN attempts, you may be able to unblock it directly via Shell Fleet Hub. You may also use Shell Fleet Hub to review other card decline reasons.
What is the status of my quota release request (Pelepasan Kuota)?
What is the status of my quota release request (Pelepasan Kuota)?
Your request is currently under review. Once the assessment is completed, our team will provide an update via email.
If you require further assistance, please contact us at generalcardrequests-my@shell.com or reach out via Live Chat through Shell Fleet Hub.
How do I reset my PIN?
How do I reset my PIN?
You can reset your card PIN by logging in to Shell Fleet Hub and following the available PIN management options.
If you require further assistance, please contact us at generalcardrequests-my@shell.com or reach out via Live Chat through Shell Fleet Hub.
What is the Shell Fleet Hub portal address?
What is the Shell Fleet Hub portal address?
You can access Shell Fleet Hub via this link : Shell Fleet Hub.
I do not have access to Shell Fleet Hub. How can I register?
I do not have access to Shell Fleet Hub. How can I register?
Please download and complete the Shell Fleet Hub Registration Form (PDF, 2 MB) and then email the completed form to generalcardrequests-my@shell.com.
How do I reset my Shell Fleet Hub password?
How do I reset my Shell Fleet Hub password?
Visit Shell Fleet Hub and click "Forgot Password?" on the login page. A password reset link will be sent to your registered email address.
I have not received my Shell Fuel Card invoice. How can I obtain a copy?
I have not received my Shell Fuel Card invoice. How can I obtain a copy?
You can download a copy of your invoice by logging in to Shell Fleet Hub, navigating to the Finance tab, and selecting Invoices.
There appears to be a discrepancy in the quota deduction shown on my invoice. How can I seek assistance?
There appears to be a discrepancy in the quota deduction shown on my invoice. How can I seek assistance?
Please contact us at generalcardrequests-my@shell.com or reach out via Live Chat through Shell Fleet Hub for further assistance and investigation.
I have submitted a new account application. How can I check the status of my application?
I have submitted a new account application. How can I check the status of my application?
You may track the status of your application using the Card Application Tracker available on the Shell website via the following link: SKPS and SKDS 2.0 Card Application Status | Business
How to check my Shell Fuel Card Application status?
How to check my Shell Fuel Card Application status?
Click here to check your application status. For further assistance, please contact our Shell Fleet Solutions Customer Service Centre.
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
Shell Station Locator : Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Chat with us anytime! Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.