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BUDI MADANI
What is BUDI MADANI RON95 and BUDI Diesel Subsidy Rationalisation Programme?
What is BUDI MADANI RON95 and BUDI Diesel Subsidy Rationalisation Programme?
It is a program by the Government of Malaysia to rationalize the subsidy distribution for RON95 and Maingrade Diesel. Eligible recipient will be able to purchase RON95 and/or Maingrade diesel at subsidized price.
How can a person check their subsidy eligibility?
How can a person check their subsidy eligibility?
A person may check the subsidy eligibility and balance at www.budimadani.gov.my. Alternatively, you can use Shell App or Touch n' Go e-Wallet App to check eligibility.
Who can I contact for queries on policy, eligibility, balance, disputes & appeals?
Who can I contact for queries on policy, eligibility, balance, disputes & appeals?
You may contact BUDI Madani contact center.
Hotline :1300-88-9595
WhatsApp :+603-2631 4595
Email : tanya@budimadani.gov.my
Can I purchase subsidized RON95 and diesel at any petrol stations in Malaysia?
Can I purchase subsidized RON95 and diesel at any petrol stations in Malaysia?
Yes, eligible citizen can purchase subsidized fuel at any public petrol stations that supplies RON95 and Maingrade diesel petrol in Malaysia
How do I utilise my RON95 or Maingrade diesel subsidy at the station?
How do I utilise my RON95 or Maingrade diesel subsidy at the station?
Eligible citizen can either use their MyKad at our indoor cashier, or outdoor payment terminal to purchase subsidized fuel. Alternatively, you can also use Shell App or Touch n’ Go e-wallet app to purchase subsidised diesel.
My MyKad/IC chip seems to be defective. How do I proceed?
My MyKad/IC chip seems to be defective. How do I proceed?
You can use Shell App at the forecourt/outdoor; or TNG e-wallet or you may seek assistance from the station staff to make payment via indoor terminal. We recommend you head over to JPN and get the IC replaced.
What happens if my RON95 or Maingrade diesel fuel purchase amount is higher than my subsidy balance?
What happens if my RON95 or Maingrade diesel fuel purchase amount is higher than my subsidy balance?
For the amount that is above and beyond your available subsidy quota, you will be paying for the amount at prevailing pump price.
How do I know if the subsidy was applied?
How do I know if the subsidy was applied?
You will be able to view both non-subsidized and subsidized amount of your RON95/Diesel purchase on the receipt.
When will my quota be refreshed and do I carry forward my quota balance?
When will my quota be refreshed and do I carry forward my quota balance?
Based on the current government ruling, the quota is refreshed on a monthly basis and quota balance cannot be carried forward.
Can I use the Pay for Fuel feature on Shell App to pay for subsidized fuel? If no, when will this be implement?
Can I use the Pay for Fuel feature on Shell App to pay for subsidized fuel? If no, when will this be implement?
You can transact subsidised RON95 & Diesel fuels fuel using the “Pay for Fuel” feature after binding your Shell App with TNG eWallet (one-time setup). Please ensure you toggle ON the BUDI MADANI Subsidy and select the subsidised fuel option (Shell FuelSave 95 or Shell FuelSave Diesel) at the “Enter Details” page of the Pay for Fuel feature before confirming payment and fueling.
What happens if I cannot bind my Touch n' Go e-wallet account with my Shell App account?
What happens if I cannot bind my Touch n' Go e-wallet account with my Shell App account?
Please connect with Touch n' Go e-wallet support team for assistance if you encounter login/registration issue.
I have the Touch n' Go e-Wallet App but I cannot process my subsidy there?
I have the Touch n' Go e-Wallet App but I cannot process my subsidy there?
Please ensure you have completed the eKYC on TNG App before you can use the TNG App for subsidize fuel purchase.
Alternatively, you can use your physical IC to purchase via Shell indoor IPT or via our outdoor payment terminal.
Can embassy vehicles purchase RON95/maingrade Diesel considering the fuel price is no longer blanket subsidized?
Can embassy vehicles purchase RON95/maingrade Diesel considering the fuel price is no longer blanket subsidized?
You may visit government portal at www.budimadani.gov.my to check your eligibility
Can I use the temporary MyKad slip until the MyKad replacement is ready to get subsidy?
Can I use the temporary MyKad slip until the MyKad replacement is ready to get subsidy?
No. Customer must use their actual MyKad to purchase subsidized fuel at our retail sites. Alternatively, you can use Shell App or Touch n' Go e-Wallet App to purchase subsidized fuel.
How can I check my subsidy balance?
How can I check my subsidy balance?
Customer may check their subsidy balance at portal www.budimadani.gov.my. Alternatively, you may check it using Touch’Go e-wallet App or through our Shell App
Will I be entitled for BonusLink points for both non-subsidized and subsidized RON95/Diesel purchase?
Will I be entitled for BonusLink points for both non-subsidized and subsidized RON95/Diesel purchase?
Yes, customers will be awarded with BonusLink points for their fuel purchase based on the volume (litres) purchased.
In case of underfilling/cancelled transaction, will my RON95/Diesel subsidy balance/amount be refunded immediately?
In case of underfilling/cancelled transaction, will my RON95/Diesel subsidy balance/amount be refunded immediately?
Yes, the unused amount will be refunded to your account immediately.
Will I be able to see the breakdown of my RON95/Diesel purchase in the receipt?
Will I be able to see the breakdown of my RON95/Diesel purchase in the receipt?
Yes, customer will be able to view both non-subsidized and subsidized amount of your fuel transaction.
How many times of subsidized fuel transactions can I make in a day?
How many times of subsidized fuel transactions can I make in a day?
There is no limit for number of transactions as long as there is balance in your BUDI MADANI subsidy entitlement.
Can vehicles with foreign plate/registration number purchase RON95 fuel considering there will be market price for RON95 fuel? If yes, is there any limit per liter/day?
Can vehicles with foreign plate/registration number purchase RON95 fuel considering there will be market price for RON95 fuel? If yes, is there any limit per liter/day?
No. The Malaysia's current policy still prohibits foreign-registered vehicles from purchasing RON95 petrol. However, they are permitted to buy RON97 or V-Power Racing fuel. This regulation remains in effect until further notice from the government.
Is my personal data stored in the payment terminal?
Is my personal data stored in the payment terminal?
No, neither Shell nor our retailers store customer’s personal data in the payment terminal.
How do I raise a dispute if the subsidy amount is incorrect?
How do I raise a dispute if the subsidy amount is incorrect?
If you believe the subsidy amount applied to your transaction is incorrect, you may submit a dispute through the government portal at www.budimadani.gov.my. Alternatively, you can contact us by emailing generalpublicenquiries-MY@shell.com or via our Live Chat channel. Our team will review your case and conduct the necessary investigation.
Can I use Apple Pay / Samsung Pay for fuel payment at all Shell stations for this subsidized Ron95/Diesel?
Can I use Apple Pay / Samsung Pay for fuel payment at all Shell stations for this subsidized Ron95/Diesel?
At present, payments for subsidized RON95/Diesel can be made at either the outdoor payment terminal or the in-store payment terminal using credit cards, debit cards, or selected e-wallets such as Touch ’n Go eWallet, GrabPay or ShopeePay. Customers may also use the Shell App payment feature to enjoy additional rewards and benefits. Should you encounter any issues with the payment arrangement, please approach the station staff for assistance.
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