Welcome to Shell Malaysia Customer Support
Be a Shell Retailer
I'm interested in to open up a Shell station and become a Shell Retailer. What do I need to do? Who do I contact for more information?
I'm interested in to open up a Shell station and become a Shell Retailer. What do I need to do? Who do I contact for more information?
There are two types of Shell Retailer programmes, each with specific criteria:
1. If you own a piece of land (approximately 40,000 square feet in dimension, with 180ft frontage length), you may qualify for our Dealer Owned Dealer Operated (DODO) Programme. Join us today and transform your assets into a world class investment.
2. If you do not own a piece of land, you may still be eligible to join our Shell Retailer - Company Owned Dealer Operated (CODO) Programme. We're looking for focused, customer-driven entrepreneurs to manage and operate our service stations in Malaysia on a full-time basis.
Find out which programme suits you best and learn more on how to be a part of our Retailer community, by visiting our website: Which Retailer Programme Is For You
Other Join Us sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
Shell Station Locator : Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Chat with us anytime! Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.