Welcome to Shell Malaysia Customer Support
SMS, Phone Calls, Emails
I just received an SMS / phone call / email from Shell informing me that I have won a prize. Is this valid?
I just received an SMS / phone call / email from Shell informing me that I have won a prize. Is this valid?
Shell Malaysia does not use text messages or emails to contact contest winners. We advise you to be wary of fraudulent messages or emails. Learn more about fraud and scam alerts by clicking here: Clarifications
Other Scams & Fraud sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
Shell Station Locator : Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Chat with us anytime! Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.