Welcome to Shell Malaysia Customer Support
BonusLink
How do I report a lost or stolen BonusLink Card?
How do I report a lost or stolen BonusLink Card?
If you've lost or misplaced your BonusLink card, request a replacement card by contacting BonusLink at +603 7626 1000.
Do I get BonusLink Points if I use a Shell Card to make payment?
Do I get BonusLink Points if I use a Shell Card to make payment?
No BonusLink Points are issued for payments made with a Shell Card.
What can I do with my BonusLink Points at Shell?
What can I do with my BonusLink Points at Shell?
You may use your BonusLink Points at Shell to redeem Shell Fuels, Shell Select items, or Limited Edition BonusLink merchandise at selected Shell stations nationwide.
How can I check my BonusLink Points?
How can I check my BonusLink Points?
You may contact BonusLink at +603 7626 1000 for updated information on your BonusLink Points.
What do I need to do to ensure I get my BonusLink Points?
What do I need to do to ensure I get my BonusLink Points?
Always remember to swipe your BonusLink Card at the pump, or provide your BonusLink Card to our cashier upon making payment, to ensure your BonusLink points are credited.
Can I get BonusLink Points when I pump diesel?
Can I get BonusLink Points when I pump diesel?
Yes. Purchase of all Shell fuels will allow you to earn BonusLink Points.
Other Shell App sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
Shell Station Locator : Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Chat with us anytime! Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.