Welcome to Shell Malaysia Customer Support
Fuels
How can I order Shell Fuel Vouchers?
How can I order Shell Fuel Vouchers?
Shell Fuel Vouchers are available for order in printed form or E-Voucher, with redemption denominations of RM5, RM10, RM15, RM20, RM30, RM50 and RM100.
To order, simply follow steps below:
Fill up the order form via Shell website here.
Complete the order form with the necessary details and click submit. You will received an submission confirmation email with a unique submission ID as reference.
Your request will be processed and a payment invoice will be sent to you in 3–5 working days. .
Make payment for your voucher purchase.
Receive your Fuel Vouchers.
- Physical vouchers will be delivered to your designated address (14 working days*).
E-Voucher codes will be emailed* to you (2-3 working days).
Payment must be made before delivery of vouchers and delivery date is subject to quantity ordered. For more details on the T&C, visit our website here.
Tell me more about Shell FuelSave Diesel / Shell FuelSave Diesel Euro 5?
Tell me more about Shell FuelSave Diesel / Shell FuelSave Diesel Euro 5?
Shell FuelSave Diesel with DYNAFLEX Technology has dirt-busting molecules for a clean and efficient engine, so you can focus on enjoying the drive.
Meanwhile, Shell FuelSave Diesel Euro 5 has the same benefits as regular Shell FuelSave Diesel, however it has the added benefit: is it has less than 10mg/kg sulphur. It is suitable for most diesel engines including modern diesel engines which require low sulphur diesel.
For more info, click here: Shell FuelSave
Tell me more about Shell V-Power with DYNAFLEX Technology.
Tell me more about Shell V-Power with DYNAFLEX Technology.
Shell V-Power 97 has the highest level of the breakthrough DYNAFLEX formulation, containing 3x more of our new friction-reducing and cleaning molecules to help protect your engine.
As an extraordinary fuel for everyday cars, our new Shell V-Power Racing with DYNAFLEX Technology is also designed to help remove up to 80% of performance robbing deposits.
Creating a fuel that provides our best performance and efficiency requires insight, effort and planning. Shell V-Power is the only fuel co-engineered with and recommended by Ferrari.
Learn more here: Shell V-Power
How can I check the current fuel price at Shell stations?
How can I check the current fuel price at Shell stations?
You can check the latest fuel prices at Shell stations by visiting the Shell Fuel Price Board on the Shell website here.
*Fuel prices are updated in accordance with the latest pricing announced for Shell stations in Malaysia.
Tell me more about Shell FuelSave 95?
Tell me more about Shell FuelSave 95?
From the moment you start the engine, Shell FuelSave 95 helps protect your engine. It contains DYNAFLEX Technology that helps reduce engine friction the instant you put it in your car, whether you are cruising the highway or stuck in traffic.
For more info, click here: Shell FuelSave
Where can I find Shell FuelSave Diesel Euro 5? Location of stations selling it?
Where can I find Shell FuelSave Diesel Euro 5? Location of stations selling it?
Use the Shell Station Locator to find the nearest station with Shell FuelSave Diesel Euro 5.
For more information, click here: Shell Station Locator
How to redeem your Shell Fuel Voucher?
How to redeem your Shell Fuel Voucher?
To redeem Shell vouchers, simply follow below steps:
E-Vouchers
Present E-Voucher to cashier at any Shell station. Cashier will key in code featured on E-Voucher. The original E-Voucher with the live link must be presented, any screenshot of the E-Voucher will not be accepted.
The voucher will be redeemed instantly. Refresh the page to see the redemption status.
Physical Vouchers
Present physical voucher to cashier at any Shell station.
For more information about the Terms & Conditions of the Shell voucher, kindly visit Shell website here
Other Products & Services sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
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Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.