Our response to COVID-19 at Shell Stations

Title: Shell Covid19 SOP Video

Duration: {2:00} minutes

Description:
{A video to educate the audience of Covid19 SOP practiced at all Shell stations in Malaysia; to assure the public of Shell’s precautionary efforts to combat COVID infection within their premise}

{Background music plays throughout}
{Soundtrack: SoS-LongForm-10mins}
{Video starts with Mom driving into a Shell station to refuel}

0:00 – 0:01
[Text display - subtitle]
Where are we going, Mama?

[Voice Over]
Kita nak pergi mana ni, Mama?

0:02 – 0:03
[Text display - subtitle]
We’re stopping by at Shell to fill up petrol.

[Voice Over]
Kita nak pegi ke Shell. Isi minyak kejap, ye Dik?

0:04 – 0:06
{Mom is seen to be anxious. She tells her son to put on his face mask before leaving the car}

[Text display - subtitle]
Don’t forget to wear your face mask okay?

[Voice Over]
Jangan lupa pakai mask tau!

[Text display - subtitle]
Okay, Mama…

[Voice Over]
Okay, Mama…

0:08– 0:10
{A Site Hero greets Mom and son as the get out of the car and start walking towards the Select Shop. They pause while Mom communicate with Site Hero}

[Text display - subtitle]
Peace be upon you, Madam! Good afternoon…

[Voice Over]
Assalamualaikum Puan! Selamat tengahari…

0:11
[Text display - subtitle]
Peace upon you

[Voice Over]
Wa alaikumsalam…

0:12 – 0:14
{Son tells mom he wants a firecracker sausage, but mom tells him there is food at home}

[Text display - subtitle]
Mama, I want a firecracker sausage?

[Voice Over]
Mama, Adik nak firecracker sausage la…

0:15 – 0:16
[Text display - subtitle]
I’ve prepared rice at home. Next time okay?

[Voice Over]
Mama dah masak nasi kat rumah. Lain kali je, eh?

0:17 – 0:18
{Site Hero asks the Mom how much she wants to refuel, mom answers and thanks him}

[Text display - subtitle]
How much fuel would you like me to fill up for you?

[Voice Over]
Berapa ringgit minyak, Puan?

0:19 – 0:21
[Text display - subtitle]
Full please.
[Voice Over]
Nak isi penuh ye?

[Text display - subtitle]
Okay…
[Voice Over]
Okay….

[Text display - subtitle]
Thank you.
[Voice Over]
Terima kasih, bang…

0:23– 0:24
{Mom and son reach the exterior entrance of the Select Shop where a Site Hero greets them at the health check table. Manual logbook, QR code check-in and a bottle of sanitizer are seen on the table. Moms snaps the QR code while the Site Hero takes the temperature of son. He takes temperature of mom and son is seen rushing to enter the shop. Mom exclaims at son to wait}

[Text display - subtitle]
Wait!

[Voice Over]
Dik, nanti!

0:26 – 0:27
{Background music transitions to new soundtrack until end}
{Soundtrack: SoundofShell_WarmUplifting_Version2_withmnemonic_3min}

{Suddenly a voice is heard welcoming Mom and Son to Shell. Mom and Son quizzically look around wondering where the voice is coming from.
It’s the narrator. He explains that the doors have been sanitized, as well as all high touchpoints within the premise}

[Text display - subtitle]
Welcome to Shell! Don’t worry, our doors have been sanitized.

[Voice Over]
Selamat datang ke Shell! Puan tak perlu risau. Pintu kami sudah pun disanitasi

0:28 – 0:38
{Video tr8nsitions into 4 split screen medium & close up shots of Site Heroes sanitizing various high touchpoints within the station’s premise
At forecourt: fuel dispenser nozzle & outdoor payment terminal, external shop door handle and air balancer unit.
In Select Shop: Payment counter, chiller door handles, Costa coffee touchscreen & ATM touchpad. Supers & animated clock slides in to emphasize hourly sanitization}

[Text display - subtitle]
For your safety and comfort, we ensure that all high touch points in our premises are always clean and safe.

[Text display - supers]
HOURLY SANITATION FOR ALL HIGH TOUCHPOINTS

[Voice Over]
Untuk menjamin keselamatan dan keselesaan anda, setiap permukaan yang kerap disentuh di sekitar kawasan stesen dan juga di dalam kedai sentiasa bersih dan selamat.

0:39 – 0:45
{Mom and son nod in understanding and proceed to enter the shop. They are greeted by a Site Hero with the hand-over-heart gesture. The Narrator goes on to explain that all Site Heroes go through health checks before they start work every day. Video transitions to Site Hero temperature health check, Site Heroes using face masks while on duty in the shop and at the forecourt directing traffic}

[Text display - subtitle]
We also monitor the health of all Shell staff by checking their temperature before they clock in.

[Voice Over]
Kami pun memantau kesihatan semua kakitangan Shell dengan memeriksa suhu mereka sebelum mereka mula bekerja.

0:46 – 0:52
[Text display - subtitle]
They are also equipped with face masks so that they are always protected from any infection while on duty.

[Voice Over]
Mereka pun dilengkapi pelitup muka agar mereka sentiasa terlindung dari jangkitan sewaktu bertugas.

0:53– 0:54
{Video cuts to Mom and Son nodding in agreement and transitions to 2 split screens of customers queueing at the highly visible physical distancing markers outdoor payment counter & exterior entrance to the shop. Video cuts to the mom standing at the markers within the shop premise}

[Text display - subtitle]
Oh yes! Physical distancing is mandatory!

[Voice Over]
Oh ye! Penjarakan fizikal memang wajib, ye!

0:55– 0:58
[Text display - subtitle]
Look below. You are standing on a line that was made to ensure physical distancing in our stations.

[Text display - supers]
PRACTICING PHYSICAL DISTANCING

[Voice Over]
Cuba tengok kat bawah. Anda sedang berdiri di atas garisan penjarakan fizikal

0:59– 1:03
{Video cuts to Son picking up a bottle of water at the chiller. They both proceed to the payment counter. Mom and Site Hero communicates at the payment counter regarding cashless payment as she doesn’t have cash on her. The Narrator’s voice jumps in to explain that Shell provides several cashless payment systems}

[Text display - subtitle]
Hi Miss, welcome! Is that all, Miss?

[Voice Over]
Hi, Kak! Selamat datang. Ini saja ke, kak?

1:04 – 1:08
[Text display - subtitle]
This and… Shell FuelSave full tank at pump 7

[Voice Over]
Ini dan…. Tadi saya isi minyak Shell FuelSave penuh pam 7

1:11– 1:12
[Text display – subtitle]
Oh no, do you provide cashless payment?

[Voice Over]
Alamak, cashless boleh tak?

1:12 – 1:19
[Text display - subtitle]
Yes! We do provide several cashless payment systems to minimize touch. Everything is fast, stable, and efficient.

[Voice Over]
Boleh jer…! Kami Memang ada sediakan beberapa system pembayaran cashless untuk minimumkan kadar sentuhan.

1:20 – 1:22
[Text display - subtitle]
Everything is fast, stable, and efficient.

[Voice Over]
Semuanya cepat, stabil dan efisien.

1:23 – 1:25
{Mom and Son walks out of Shop. They pause at the exterior entrance as the Son tells Mom he wants to go to the restroom. Mom tells him to hold it in until they reach home. Narrator’s voice comes in again to explain hourly sanitization of all high touchpoints in the restroom. Video transitions into a wide shot of the restroom and split screen of sanitization of the sink and toilet seat}

[Text display - subtitle]
Mom, I want to go to the toilet!

[Voice Over]
Mama, Adik nak pegi tandas la!

1:26 – 1:27
[Text display - subtitle]
You can use the toilet at home.

[Voice Over]
Alaa… dekat rumah je la, eh?

1:28 – 1:34
[Text display - subtitle]
Don't worry… we make sure our toilets are cleaned and sanitized every hour.

[Text display - supers]
HOURLY SANITATION FOR OUR TOILETS

[Voice Over]
Jangan risau! Kami pastikan tandas kami dibersihkan dan disanitasi setiap jam

1:35 – 1:38
{Narrator continues to explain the sanitizing of other facilities within a station’s premise e.g prayer room. Video transitions to split screen of ablution area tap and physical distancing markers on the floor of prayer room}

[Text display - supers]
HOURLY SANITATION FOR OUR PRAYER ROOMS

[Text display - subtitle]
We always keep our facilities clean and safe to use.

[Voice Over]
Kami sentiasa memastikan kemudahan kami bersih dan selamat untuk digunakan.

1:39 – 1:40
{Video cuts to Son leaving Shell’s restroom with relief, cut to Mom and Son walking back to the car and leaving. A Site Hero comes out of the Shop and flag them down. It was the Site Hero refuelling the car who then gifts the Son a deli2go bag. The Son thanks the man and they bid each other farewell}

[Text display - subtitle]
PHEW!

[Voice Over]
Fuh!

1:41 – 1:42
[Text display - subtitle]
Here you go!

[Voice Over]
Hadiah dari Pakcik!

1:43 – 1:45
[Text display - subtitle]
Wahh… Thank you, Uncle!

[Voice Over]
Wahh… Terima kasih, Pakcik! Bye….

1:47 – 1:54
{As the car leaves, camera focuses on the Site Hero who removes his face mask and is revealed to be En Shairan. He delivers a final message to viewers}

[Text display - subtitle]
At Shell, we are committed in keeping our premises clean for the safety of our customers and staff

[Voice Over]
Di Shell, kami memang komited untuk menjaga kebersihan premis demi keselamatan anda dan kami jua.

1:55 – 2:00
{Video transitions to Pecten, Go Well & ©Shell International 2020}
[Music ends with mnemonic: Shell-Mnemonic-Version-2-Piano]