Shell Telematics Boost Campaign (July–August 2026)

a. The Shell Telematics Boost Campaign (July–August 2026) is open to all Malaysian companies who fulfil the eligibility criteria below (“Participants”).

b. Reward: Participants who sign up for a minimum of two (2) Shell Telematics Lite device subscriptions during the campaign period will be entitled to receive RM100 Shell Voucher(s), limited to the first one hundred (100) eligible customers only.

c. To be eligible:

1) The Participant must have:

(i) entered into a Shell Telematics contract for the purchase of at least two (2) Shell Telematics devices during the campaign period OR

(ii) for existing customers, purchase an additional two (2) Shell Telematics devices during the campaign period.

2) Reward will be in the form of digital Shell Vouchers and will be issued within one (1) month after the end of the campaign period,[PF1] subject to verification of eligibility and limited to the first one hundred (100) eligible customers.

3) The campaign period is from 1^st July 2026 to 31^st August 2026.

b. Cannot be used in conjunction with any other offer(s).

c.Reward is provided on an “As Is” basis and are not transferable to third parties.

d. If the Shell telematics contract is terminated by the Participant before the contract end date, Shell reserves the right, which Participant agrees, to a refund of any Reward which the Participant has received. This refund shall be reflected in the Participant invoice for the month following the termination.

e. Likewise, if there is any reduction of quantity of devices to be installed in Participants‘ vehicles from the quantity set out in the Shell Telematics contract, Shell reserves the right, which Participant agrees, to a refund of any Reward which the Participant has received. This refund shall be reflected in the Participant invoice for the month following such changes.

f. For the avoidance of doubt, the provisions set out in paragraph (g) and (h) are in condition to other applicable termination provisions in the Shell Telematics Terms and Conditions.

1. By participating in the Program, Participants expressly agree and consent to:

(a) participate in this Program and be bound by the Program Terms and Conditions including all Shell’s decisions in relation to the Program;

(b) allow Shell, its Affiliates and its agencies to process and disclose to any third party, all personal data of the Participants provided by the Participant for this Program for any and all purposes in relation to this Program and any and all other activity relating to or arising from the course of business or businesses of Shell and its Affiliates;

(c) allow Shell to collect, use, disclose and share amongst themselves and their respective service providers, including the photographs or audio-video or other recordings of the Referrer’s for publicity and/or use in advertisement across all media, in its original or edited format, and whether to promote the Program or otherwise without further notification, remuneration or compensation; and

(d) authorize Shell to process personal data provided pursuant to this Program in accordance with the Promotion Privacy Policy which forms an integral part of the Program Terms and Conditions.

2. All Shell’s decision on all matters including but not limited to the eligibility of the Participants, and/or the Reward for this Program; or in the event of any dispute shall be final and binding and no correspondence or appeals shall be entertained.

3. Shell reserves the right to cancel, terminate or suspend this Program with or without any prior notice. For the avoidance of doubt, cancellation, termination, or suspension by Shell of this Program shall not entitle any party to any claim or compensation against Shell for any and all losses or damage suffered or incurred by any party as a direct or indirect result of the act of cancellation, termination, or suspension.

4. In no event will Shell be liable for any loss or damages including without limitations, loss of income, profits, or goodwill, direct or indirect, incidental, consequential, exemplary, punitive, or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Program, even if Shell has been advised of the possibility of such damages in advance, and all such damages are expressly excluded.

5. All Participants shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against them under applicable laws, if any, in relation to this Program.

6. Shell reserves the right at its absolute discretion to amend, delete or add to any of these Terms and Conditions from time to time without prior notice.

7. These Terms and Conditions, as the same may be amended from time to time, shall prevail over any provisions or representations contained in any other promotional material advertising this Program.

PROMOTION PRIVACY POLICY

This Promotion Privacy Policy provides information on the processing of your personal data as a result of being (i) a participant of the Promotion, (ii) one of our customers and/or (iii) a visitor to the Shell Malaysia website on which the Promotion will be accessed from (“Website”).

Please read the Privacy Policy carefully so that you can understand how we collect and use the personal data that you provide us. By submitting your personal data to be eligible for the Promotion, you will be treated as having given your consent where necessary and appropriate, for disclosures referred to in this Privacy Policy.

1. When is this Privacy Policy applicable?

This Privacy Policy is applicable to the processing of your personal data as a result of being (i) a participant of the Promotion, (ii) one of our customers and/or (iii) a visitor to the Website. On the Website you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your personal data through these websites. This Privacy Policy is therefore not applicable to the use of such websites.

2. Who is the controller of your data?

The controllers for the processing of your personal data are:

Shell Malaysia Trading Sdn Bhd, a company incorporated and registered in Malaysia with the registration number 196501000279 (6087-M) and its principal place of business at Menara Shell, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia; and

Shell Timur Sdn Bhd, a company incorporated and registered in Malaysia with the registration number 113304-H and its principal place of business at Bangunan Shell Timur, Titanium Tower, Lot 1, Brighton Square, Jalan Song, 93350, Kuching, Sarawak. 

3. For what purpose do we process your personal data?

In this Privacy Policy we describe what personal data we process and for what purposes.

3.1 Customer service and relationship management

• What does this purpose entail?

If you contact our Customer Service Centre with a question or a complaint, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any personal data supplied only for this purpose and to improve our customer support services.

• Which personal data do we process for this purpose?

To be able to respond appropriately to your question or complaint, we note details of your question or complaint in our customer database. We may also ask you for contact details in order to keep you informed about your question or complaint.

3.2 Participation in promotions

• What does this purpose entail?

Shell regularly runs promotions for its customers. In some cases we will ask you to provide us with your personal data through a registration form, advertisement or website in order to participate in the promotion.

• Which personal data do we process for this purpose?

If you choose to participate in such promotions, we may process the personal data provided by you (including your name, mobile telephone number, age, address and e-mail address) in order to register or confirm your participation, to determine whether you fulfill the promotion conditions and to send you any prizes or benefits. Depending on the Promotion, we may also process information on your participation in the promotion, such as scores, submissions or prizes/benefits won.

3.3 Offers for Shell Products and Services

• What does this purpose entail?

As a customer of Shell, you may receive offers and information from Shell (“Offers”). Such Offers may include but are not limited to the issue of:

• electronic newsletters with offers and general information;
• Shell fuel or shopping vouchers;
• discount coupons for Shell shop products.

You may receive your Offers by regular mail, email, SMS, social media, coupons, through the Website or any other digital channels used by you.

• Which personal data do we process for this purpose?

For sending you Offers, we may process the personal data provided by you (including your name, address and e-mail address). In order to be able to provide you with more personalised Offers, Shell may analyse your purchase history (including data regarding (i) specific products you buy, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use), your use of the Website and e-mails you receive from Shell, your location based on your IP-address, your participation in the Promotion and your responses to surveys.

In order to determine your preferences, Shell may also combine your personal data already known by affiliates of Shell including those obtained through websites, apps, coupons, social media, survey’s, promotions and other digital channels; Shell branded fuel cards and other payment cards at Shell retail sites, along with purchases of customers with similar interests and supplemental socio-demographic information about you from third party sources in order to analyse your previous purchases.

• Opting out of Offers

You can at any time stop receiving Offers by emailing generalcardrequests-my@shell.com.

3.4 Administering the Promotion

• What does this purpose entail?

We process your personal data in order to administer your participation in the Promotion.

• Which personal data do we process for this purpose?

We may process any or all of the personal data provided by you during your registration and participation in the Promotion, such as your name, mobile telephone number and e-mail address.

3.5 Technical and functional management of the Website

What does this purpose entail?

When you visit or use the Website, we process some technical information about you (such as your IP address) to provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the Website, for example to resolve technical failures or to improve their reliability.

• Which personal data do we process for this purpose?

We process technical data such as the IP address of your computer, tablet or smartphone, details of the pages you have visited on the Website, the web browser you use to surf, previous/subsequent sites that you have visited and the length of your visit/session.

3.6 Preventing, detecting and investigating fraud

• What does this purpose entail?

Shell may use the personal data you provide Shell to prevent, detect and investigate fraud and to enforce its Terms and Conditions.

4. Who has access to your data?

Shell may disclose your personal data to any of the following:

• Authorized third party companies involved in the operation of the Promotion, such as any other company that is permitted to supply products and/or services to participants of the Promotion;
• Any agents, service providers and/or subcontractors of Shell and its affiliates;
• Any person to whom Shell proposes to transfer any of its rights and/or duties.

Except as set out in this Privacy Policy, we will not disclose or process any of your personal data without your permission unless we are legally entitled or contractually required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Shell is required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.

If at any time you wish us to stop processing your personal data for any or all of the above purposes; please opt-out by emailing generalcardrequests-my@shell.com.

We will stop the use of your personal data for such purposes as soon as it is reasonably possible to do so.

5. For what period do we retain your personal data?

Your personal data shall be processed as long as the legitimate business purposes set out above exists and for a reasonable time thereafter. We will also close your account (if applicable) as soon as reasonably possible upon the end of your commercial relationship with Shell. We will close or deactivate accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

6. Which cookies does Shell use?

The Website uses cookies or similar technology. A cookie is a small text file that is sent to your internet browser so that we are able to recognise your browser when you return. Shell and its authorised service providers may use small graphic images known as ‘clear GIFs’ that work in conjunction with cookies to identify you and your use of the Website and/or App. Shell and such service providers may also use other technologies to store information in your browser utilising local shared objects or local storage, such as HTML 5 cookies, flash cookies and other web application software methods.

Using these technologies we can collect data on the use of the Website such as which pages are visited, your interaction with information on the Website and the duration of your visit.

Functional cookies – Shell stores cookies that are essential in providing the functionalities of the Website and/or App. For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit the Website and/or App. However, should you wish to do so, you can choose to reject or block the cookies set by Shell by changing your browser settings – see the Help function within your browser for further details.

Web analytics cookies – Shell may use third party cookies for web analysis. Such cookies allow Shell to analyse the usage of the Website and/or App. This relies on aggregated statistical data that Shell’s authorised service providers provide Shell and allows Shell to understand the way you use the Website and/or App. Shell and such service providers may only provide such data to third parties if this is required by law.

Advertising cookies – Shell may use third party cookies for advertising purposes. Shell may use authorised service providers to serve advertising on the Website and/or App and other websites on the internet. Such service providers may place cookies on your browser, and may collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org

 for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly and you may no longer be able to use all the functionalities of the Website.

7. Special Notice – if you are under 18 years old?

Shell does not intentionally collect personal data of persons under 18 years old. If you are under 18 years old please do not send us your personal data (for example, your name, address and email address). If you are less than 18 years old and you wish to ask a question or use the Website in anyway which requires you to submit your personal data please get your parent or guardian to do so on your behalf.

8. How do we secure your personal data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use.

9. Who to address regarding questions and requests of access, removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please send your request by emailing generalcardrequests-my@shell.com.

10. Modifications and Conflict

This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes. In the event of conflict between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.