Welcome to Shell Malaysia Customer Support
BonusLink
Do I get BonusLink Points if I use a Shell Card to make payment?
Do I get BonusLink Points if I use a Shell Card to make payment?
No. BonusLink Points are not issued for payments made with a Shell Card.
How can I check my BonusLink Points?
How can I check my BonusLink Points?
You can view your points in the Shell App or Blink App for purchases made at Shell stations.
If you notice any discrepancies with your PowerUp Rewards points, please contact BonusLink at +603 7626 1000 or submit an enquiry online at:
https://mybonuslink.zendesk.com/hc/en-us/requests/new
What can I do with my BonusLink Points at Shell?
What can I do with my BonusLink Points at Shell?
You may use your BonusLink Points at Shell to redeem Shell Fuels, Shell Select items, or Limited Edition BonusLink merchandise at selected Shell stations nationwide.
How many points do I get for my purchases at Shell station?
How many points do I get for my purchases at Shell station?
Points earning may vary by purchase type. For full details on points entitlement, please visit https://www.shell.com.my/rewards-and-savings/shell-app-and-loyalty/poweruprewards.html for more information.
Why I did not receive my points after my third transaction on the same day?
Why I did not receive my points after my third transaction on the same day?
Customers can earn BonusLink Points for up to 3 transactions per day at Shell stations. To maximise your rewards, we encourage you to plan your purchases and make full use of the available basket limit per transaction.
What is the latest update to the Shell Power Up Programme?
What is the latest update to the Shell Power Up Programme?
Effective 1 July 2026, Shell FuelSave Diesel and Diesel Euro 5 purchases at Shell will no longer be included in loyalty points earned under the revised structure.
Why is Shell making this Shell Power Up Programme change?
Why is Shell making this Shell Power Up Programme change?
Shell is evolving the programme to better focus rewards on everyday motorists and ensure it remains relevant across different customer needs.
How else can I earn points after the Shell Power Up Programme change?
How else can I earn points after the Shell Power Up Programme change?
You can still enjoy a range of benefits, including:
• Up to 3X points on Shell FuelSave 95 and Shell V-Power 97 purchases
• 5X points on Shell V-Power Racing purchases
• Up to 5X points on Shell Select purchases
• Exclusive offers on Shell App
Who can I contact for more information?
Who can I contact for more information?
You can reach out to Shell Customer Operations or BonusLink Member Interactions team for more information.
How do I report a lost or stolen BonusLink Card?
How do I report a lost or stolen BonusLink Card?
You can order a BonusLink physical card by redeeming 1,500 points (RM15) in Blink app or apply online at Bonuslink website https://bonuslink.com.my/home
What do I need to do to ensure I get my BonusLink Points?
What do I need to do to ensure I get my BonusLink Points?
To earn your BonusLink Points, simply use the Pay for Fuel feature in the Shell App for a seamless experience.
Alternatively, swipe your BonusLink card at the pump or present your Shell App QR code, BonusLink physical card, or Blink App QR code when making payment.
Other Shell App sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
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Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.