Welcome to Shell Malaysia Customer Support
Health & Safety
Is it safe to use the Shell App at the station?
Is it safe to use the Shell App at the station?
Yes, you may use the Shell App safely at the station while you are in your vehicle, or at the Shell store. Once payment is complete, kindly put away your mobile phone. Do not use your mobile phone while refuelling, or while walking or driving.
Kindly refer to the safety signages at the station, or in the Shell App for further details.
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries
Shell Station Locator : Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Chat with us anytime! Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Our operation hours, Monday to Friday: 8:00 AM – 6:00 PM excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Fleet Card
Shell Fleet Card
Please send your enquiry to generalcardrequests-my@shell.com
Our operation hours, Monday to Friday: 8:30 AM – 6:00 PM excluding public holidays.
Shell Recharge
Shell Recharge
Please contact Shell Recharge at 1300-88-1808 and press 1 after selecting the languages.