Welcome to Shell Malaysia Customer Support
Lubricants (Engine Oil)
Where can customer purchase Shell Lubricant product besides Shell station?
Where can customer purchase Shell Lubricant product besides Shell station?
(A) User can purchase through Shell appointed distributors via - Shell Lubricants Authorised Distributors | Shell Malaysia
Where to obtain Material Safety Data Sheet (MSDS)?
Where to obtain Material Safety Data Sheet (MSDS)?
User can retrieve the MSDS via - Shell Product Catalogue Portal [https://www.epc.shell.com/]
Does Shell product has validity period?
Does Shell product has validity period?
Yes, Shell products generally have a shelf life of up to four (4) years from the manufacturing date, depending on the specific product.This is valid as long as they are stored in accordance with Shell’s recommended storage and handling guidelines.
Where can I find the right product for my vehicle?
Where can I find the right product for my vehicle?
You may refer to Shell Lube Match tool or refer to your vehicle owner manual for the recommended oil type and viscosity.
How often should engine oil be changed?
How often should engine oil be changed?
Follow the vehicle manufacturer’s recommended maintenance schedule, depending on the driving conditions
Is it safe to mix different brands of oil?
Is it safe to mix different brands of oil?
Not recommended. Different formulations may not be compatible and could reduce performance
For any other technical enquiries, where can I get support?
For any other technical enquiries, where can I get support?
Please email our technical support team at technical-my@shell.com
How do I know if the Shell Lubricant I purchased is genuine?
How do I know if the Shell Lubricant I purchased is genuine?
You can find out through 3 simple steps:
Step 1: Peel the label to revel the product code. Use your mobile phone's QR Scanner to scan the product code that is affixed on Shell Helix bottle’s label which leads to the SHARE product verification page.
Step 2: Submit your mobile number, vehicle ID, product code and shop code. Shop code is featured on the SHARE poster shown in the participating SHARE outlets.
Step 3: Authentication result will be featured in the page and sent through SMS.
What criteria are important when selecting the engine oil for my car?
What criteria are important when selecting the engine oil for my car?
Check your vehicle’s handbook for the minimum oil quality specification and viscosity grade, but you may wish to choose a better one. Choosing the right oil depends on:
- Car type – a high performance car needs higher performance oil.
- Car age – engines are constantly improving with newer ones giving a high performance with better fuel efficiency. Advanced oils have been developed to help keep up with these increased engineering demands.
- Driving environment – None of us are keen on stop-start traffic, and neither is your engine. Using the higher quality oils available will help prevent the onset of engine wear and tear.
Discover the right engine oil for your vehicle using our Shell LubeMatch tool.
What is the advantage of Shell Advance Motorcycle Engine Oils?
What is the advantage of Shell Advance Motorcycle Engine Oils?
The road can be an unpredictable place and you need to be protected against every challenge that comes your way. Shell Advance is formulated to give your bike’s engine complete protection, giving you the courage to outride anything. Find out more here: Shell Advance Motorcycle Engine Oils
What is the Shell Helix Engine Warranty about?
What is the Shell Helix Engine Warranty about?
Shell Helix is the first and only engine oil to offer a Free Extended Engine Warranty in Malaysia, under the Shell Advantage Rewards Programme. We are confident of Shell Helix Ultra's long-lasting engine performance, that we are offering a free engine warranty of up to 12 years/200,000km, so you can drive with peace of mind.
*Terms and conditions apply
How do I choose the right engine oil for my car?
How do I choose the right engine oil for my car?
Discover the right engine oil for your vehicle using the Shell LubeMatch tool.
- Visit our Shell LubeMatch website.
- Enter your vehicle make and model or enter the license plate number and click ‘find’
- A recommended Shell Helix oil will appear in the results. Shell Helix offers a full range of engine oil quality and viscosity grades, designed to meet the special needs of your car. You can also click on ‘oil change intervals’ to see how often the oil requires changing e.g. 12 months"
Where can I purchase Shell engine oils / lubricants?
Where can I purchase Shell engine oils / lubricants?
Find your nearest Shell authorised lubricant distributor in Malaysia by clicking here.
Alternatively, you may purchase Shell Engine Oil/Lubricants from Shell stations nationwide, or on our Official Online Store on Shopee.
Other Products & Services sections
Contact information
Service Stations and Shell App Customer
Service Stations and Shell App Customer
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