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Can I combine both fuels and in-store purchases in a single transaction?
Can I combine both fuels and in-store purchases in a single transaction?
| Yes, you can combine both fuels and in-store purchases in a single receipt. Kindly inform our cashiers your desired fueling amount, for example RM50 before making payment. However, for any underfilling, the pre-authorisation amount may take up to 5 working days for the amount to be credited back into your bank account. |
What happens if there is a duplicate charge for the same transaction?
What happens if there is a duplicate charge for the same transaction?
| Kindly report to your card bank issuer if you notice any duplicate charges in your bank statement within your bank’s stipulated time frame for reporting such charges. The bank will then verify the cardholder’s statement against the transaction date and amount. If it is found to be genuine, the bank shall refund the amount manually. |
What if my pre-authorisation amount is not refunded after 5 business days?
What if my pre-authorisation amount is not refunded after 5 business days?
| If you do not receive the balance pre-authorisation amount within 5 business days, kindly contact your issuing bank as the amount is being withheld by the bank, and you would need to raise a dispute with them. |
Can I use my credit or debit card for an in-store purchase and is there any minimum purchase amount?
Can I use my credit or debit card for an in-store purchase and is there any minimum purchase amount?
| Yes, you can. There is no minimum purchase amount for payments made with a credit or debit card. |
Is the amount deducted from my available balance of credit limit?
Is the amount deducted from my available balance of credit limit?
| For Credit Cards: Yes, this amount will be earmarked from the available balance of the customer’s credit limit until final sales completion. For Debit Cards: Yes, the customer’s debit card account will be debited (amount deducted) with the amount until final sales completion. |
What happens when I use my credit or debit card at a pump with an outdoor payment terminal (OPT)?
What happens when I use my credit or debit card at a pump with an outdoor payment terminal (OPT)?
When you pay with a debit or credit card at the pump with an OPT, the transaction is authorised by sending a pre-authorisation amount on the payment card to your card issuer.
The same applies in the Shell shop, whereby all indoor fuels purchases using a debit or credit card will be pre-authorised similar to the OPTs.
- The default pre-authorisation amount for card transactions at the OPT is RM200 for Visa or Mastercard and RM250 for Amex, but you may also select a custom pre-authorisation amount by clicking "Select Amount" on the OPT home screen.
- The pre-authorised amount for indoor fuels purchases is the requested amount i.e. when you purchase RM50 worth of fuel, the pre-authorised amount is RM50.
Once the fuel transaction is completed, the bank will receive a notification on the final amount payable, and any untilised amount from the pre-authorisation sum will be credited back into your account by your bank within 5 working days.
Is there any minimum purchase amount if I pay using credit / debit card?
Is there any minimum purchase amount if I pay using credit / debit card?
No, there is no minimum purchase amount for payments made with a credit or debit card.
Why is there a pre-authorised amount of RM200 being charged from my card when I use my credit/debit card at the pump?
Why is there a pre-authorised amount of RM200 being charged from my card when I use my credit/debit card at the pump?
The pre-authorisation sum is a temporary hold of a specific amount (RM200 on Visa / Mastercard, and RM250 on Amex) from the available limit on the debit or credit card. It is used to verify that the card is active and has sufficient credit prior to the fuel transaction.
Once the fuel transaction is completed, the bank will receive a notification on the final amount payable, and any untilised amount from the pre-authorisation sum will be credited back into your account by your bank within 5 working days.
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