Touch ‘n Go and Shell Malaysia Unlock a New Cashless Experience with Touch ‘n Go RFID

“We’re extremely pleased to have so quickly been able to expand the RFID use case beyond road tolling. Customers can now make payments at Shell stations without requiring any interaction with an app on their mobile phones or engaging with a point-of-sale system as payment is made via Touch ‘n Go eWallet linked to the users’ Touch ‘n Go RFID.

“We are fortunate to have found a like-minded partner in Shell, who aligns with our ambition to provide customers with a cashless, contactless driving experience, and is helping us pave the way towards delivering more innovative offerings for both sets of our customers,” said Effendy Shahul Hamid, Group Chief Executive Officer, Touch ‘n Go Group.

He added, “Thus far, we have been focused on promoting RFID as a toll payment method, but in actuality, the combination of a RFID and eWallet infrastructure allows us to expand its use case beyond tolling. As we’ve shown today, fuelling is an additional use case and we will be expanding the RFID use case into more areas as we go on.”

“In line with our commitment in making our customers’ daily journeys more seamless through innovative offerings, we embarked on this partnership with Touch ‘n Go to develop a new payment method that provides cashless convenience, using RFID technology, without the hassle of a mobile app. We also went the extra mile to integrate Touch ‘n Go RFID with our loyalty partner BonusLink, allowing customers to earn loyalty points easily with each fuel purchase,” said Seow Lee Ming, General Manager, Mobility for Shell in Malaysia and Singapore.

“Over the last year, we have received positive response from over 10,000 pilot users, and we have been working closely with Touch ‘n Go to continuously optimise the technology to ensure a truly hassle-free payment experience. We are confident that this collaboration with Touch ‘n Go will further enhance our customer experience at Shell,” added Lee Ming.

In order to use Touch ‘n Go RFID at Shell petrol stations, customers will need a Touch 'n Go RFID tag linked to their Touch ‘n Go eWallet account. There is a one-time registration and activation through Touch ‘n Go eWallet. Upon successful activation, customers simply need to park their vehicles at the RFID-designated fuelling bays. Vehicles are detected within seconds, and payment will be auto-debited from the customers’ Touch n’ Go eWallets, allowing customers to proceed with refuelling their vehicle. Any unutilised amount will be immediately refunded to the customers’ Touch 'n Go eWallet accounts.

From 10 August to 16 September 2022, Shell and Touch ‘n Go will be rewarding the first 25,000 customers who purchase fuels at Shell stations using Touch ‘n Go RFID. They would simply need to pump a minimum of RM50 on their first Touch ‘n Go RFID transaction at Shell to receive a RM10 cashback. Customers eligible for this cashback would have to be first-time users of this feature.

For more information about refuelling with Touch ‘n Go RFID at Shell, visit https://www.touchngo.com.my/consumer/toll/rfid/rfid-petrol/ and www.shell.com.my/rfid

About Touch ‘n Go Group

The Touch ‘n Go Group (“TNG Group”) is Malaysia’s leading consumer facing financial-technology enterprise with a key focus in the country’s transportation ecosystems and platform-based payments infrastructure. It comprises the service offerings of Touch ‘n Go Sdn Bhd (“TNG”), a wholly owned subsidiary of CIMB Group and TNG Digital Sdn Bhd (“TNGD”), a joint venture between TNG and Ant Group, parent company of Alipay, China’s largest digital payments platform. The TNG Group of companies serve Malaysians who use its card, RFID and eWallet offerings to fulfil a host of daily transactions.

About TNG Digital Sdn Bhd

TNG Digital Sdn Bhd (“TNGD”) founded by Touch ‘n Go Sdn Bhd and Ant Group (“Ant”), parent company of Alipay, China’s largest digital payments platform. Established in 2017, TNGD is the owner and operator of Touch ‘n Go eWallet, Malaysia’s number one eWallet company, with over 17.8 million registered users and over 1.2 million merchant touch points including DuitNow QR. Combining Touch ‘n Go’s strong domestic brand, dominance in toll, transit and parking use cases and nationwide user base, together with Ant’s deep domain expertise and leading the development of open platforms for technology-driven inclusive financial services, the Touch ‘n Go eWallet provides financial services and payments services to both retail users and small to mid-sized businesses, across physical and online infrastructure. For more information, please visit www.touchngo.com.my

About Shell Malaysia

Shell is a global leader in power, energy, and gas technology and is working to meet increasing energy demand and supply challenges by delivering smarter products and cleaner energy, infrastructure, and by developing new energy sources while addressing the impact on the environment. Malaysia is one of Shell's heartlands. The history of Shell plc in Malaysia started more than 130 years ago. Shell currently has a strong market presence in the upstream, gas-to-liquids, downstream and business operations sectors in Malaysia.

For further media information, please contact:

Lydia Lye
Head, Communications
Touch ‘n Go Group
Email: lydia.lye@touchngo.com.my
Phone: +6018 233 9512

Prema Jayabalan
Media Manager
Shell Malaysia
Email: Prema.Jayabalan@Shell.com
Phone: +6012 256 5708