COVID-19 Updates

  • Shell Helix Service Centre providing Free Car Safety Checks for your vehicle

    In light of the CMCO extension, Shell Helix Service Centres are offering free Car Safety Checks in June 2020 to ensure your vehicle is in its best condition. This initiative offers a 7-point safety check for your vehicle, which includes thorough inspections of the engine oil, tire pressure, brake fluid, radiator water, windscreen wiper fluid, air filter and battery. A free limited-edition umbrella awaits the first 10 customers*.

    Shell is committed to delivering quality service for your every need. *Terms & Conditions apply, visit www.shell.com.my/staysafe to find out more.

  • Replace your expiring Shell Fuel Vouchers with e-Vouchers

    In light of the announcement of the Movement Control Order extension until 12 May 2020, Shell will replace all unredeemed Shell Fuel Vouchers expiring between 1 May to 30 June 2020 with an e-voucher of the same value, valid until 1 September 2020.

    Shell understands that customers may not have had the opportunity to redeem their Shell Fuel Vouchers purchased prior to the enforcement of the Movement Control Order. If your Shell Fuel Vouchers are expiring between 1 May to 30 June 2020, simply email the Expiry Date, Voucher Value, and Voucher Code to us at generalpublicenquiries-my@shell.com from 4 to 18 May 2020 and our team will gladly make the replacement.*Terms and Conditions apply.

    Thank you for your continuous support. For more information, visit Shell Support now

  • Shell Malaysia extends support to healthcare front liners in Sarawak, Sabah And Labuan

    Kuala Lumpur - Shell Malaysia continues to support and care for the nation’s frontliners during this fight against Covid-19 through its contributions to the valiant healthcare officers in Sarawak, Sabah and Labuan.

    Medical items such as face masks, goggles and coveralls as well as food supplies comprising drinking water, food and beverages were among the things being contributed to medical frontliners at Hospital Miri, Hospital Bintulu, Hospital Queen Elizabeth in Kota Kinabalu and Hospital Labuan.

    “We at Shell pay tribute to our courageous healthcare workers at the front lines of the pandemic and we stand with them during these unprecedented times. We thank you for placing the wellbeing of Malaysians above yourselves and we are all very proud of you. We will continue to provide the support to the nation to fight this pandemic,” shared Ivan Tan, Vice President Shell Malaysia Upstream. “We will also continue to do our part, as essential services, in ensuring that our nation has a safe and reliable supply of energy through this period. We are grateful to our dedicated Shell frontliners who work at all our offshore and onshore locations who make this possible,” he further added.

    Additionally, in Bintulu, Shell’s gas-to-liquids operations plant, Shell MDS Malaysia contributed100 pieces of disposable coveralls and about 8,220 pairs of shoe covers to the healthcare frontliners at Hospital Bintulu.

    “We are deeply grateful for the services that the frontliners in the medical services are providing in these difficult times and want to encourage and support them. Our team looked into our inventory and found several PPE items that would be of great use for the hospital staff. We prioritised their needs over ours as we know how crucial it is for our medical frontlines to be safely equipped in their fight to safeguard the people from COVID-19. Shell is committed to the well-being of our communities where we operate and we want to play our part in supporting these brave Malaysians in any way we can,” said Omar Sheikh, Managing Director Shell MDS.

    While Shell continues to show support towards the healthcare frontliners, the well-being of its own frontliners and customers remain as a priority. Shell frontliners across Sarawak, Sabah and Labuan as well as contractors are receiving care packages as a gesture of appreciation from the company, while necessary measures have been taken to ensure work areas are safe.

    Shell has implemented a comprehensive set of protocols and procedures that will help to reduce the risk of exposure and transmission of COVID-19 at all its work locations, in line with the requirements of the government. Shell is committed to creating a clean and safe environment at its retail stations by practicing various prevention guidelines to ensure the stations are safe for customers and site staff. This include disinfecting high-touch areas every hour where petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected. Shell restrooms are also consistently cleaned

    Shell continues to do its part for Malaysians in these times. Shell urges all Malaysians to stay safe by staying at home during the Movement Control Order (MCO), and by practicing meticulous personal hygiene as advocated by Malaysia’s Ministry of Health (MOH). Together, we can flatten the curve of COVID-19.

    For more information on Shell’s initiatives, please visit www.shell.com.my/covid19.

  • Shell partners with foodpanda and deliver essentials to your doorstep

    Shell, in collaboration with foodpanda, providing support to get your essentials from Shell SELECT during this Movement Control Order (MCO). Delivery charges are now waived* until 30 April 2020. *Terms and Conditions apply. For more information, visit www.foodpanda.my

  • GoCar Malaysia and Shell Malaysia Continue to Support Healthcare Frontliners

    In light of the Movement Control Order (MCO) extension, GoCar Malaysia and Shell Malaysia are extending their collaboration until 28 April 2020 to thank medical professionals for their sacrifices in fighting COVID-19.

    From now until 28 April 2020, GoCar is offering 200 Nissan Almeras located at over 120 Shell stations across Peninsular Malaysia for Free*, and Shell is giving RM30 Fuel e-Vouchers to fuel the journeys of our Malaysian healthcare frontliners during this time. *Terms & Conditions apply.

    We thank you for your continuous support. Click here to find out more about this initiative.

  • Thank you for donating your BonusLink Points to Tabung COVID-19 KKM

    The recent donation drive from Shell and BonusLink that took place from 2 to 7 April 2020 collected a total of RM196,794 for Tabung COVID-19 KKM.

    Collectively, you have contributed RM38,397 worth of BonusLink Points, and Shell has matched the donation with another RM38,397. As a token of appreciation, Shell has contributed an additional RM120,000 to Tabung COVID-19, on behalf of our 12,000 Shell Site Heroes.

    We would like to thank everyone for your kind contributions to Tabung COVID-19 KKM, in support of the frontliners. For more Shell initiatives, kindly visit www.shell.com.my/contributions

  • GoCar Malaysia and Shell Malaysia Join Forces to Support Healthcare Frontliners

    KUALA LUMPUR - In a gesture of support for the Malaysian government’s efforts to flatten the COVID-19 curve, GoCar Malaysia and Shell Malaysia are joining forces to make travel easier for the healthcare frontliners. From now until 14 April 2020, GoCar is offering 200 Nissan Almera located at 127 Shell stations across Peninsular Malaysia for free, and Shell is giving RM 30 vouchers to fuel the journeys of our Malaysian healthcare frontliners during this time. 

    This initiative aims to help healthcare frontliners including doctors, nurses, physicians, pharmacists, laboratory technicians and administrative staff, commute easier, and safer, from their place of stay to hospitals, clinics, and quarantine centres. Registrations can be done via the GoCar’s website upon verification of healthcare personnel status online. Once successful, registrants will receive a GoCar promo code worth RM 483 that can be used to book a Nissan Almera followed by a Shell Fuel e-voucher worth RM 30, delivered via email, on a first come first serve basis. 

    Alan Cheah, the CEO of GoCar Malaysia shared insights behind this collaboration. “At GoCar, we strive to act fast to give back to the community in any way possible, now more than ever. We are excited to work on this with one of our biggest partners, Shell Malaysia who shares and supports the same value too. As our frontliners continue working tirelessly for us, we are doing our part to keep them safe by helping them travel in isolation in GoCars with Shell supporting the necessary petrol needed.” 

    Since the outbreak began, GoCar saw the need to ramp up frequency for cars to be cleaned and disinfected. Cheah explained, “It is our main priority to ensure our cars are continuously cleaned for all GoCar members to use, especially in a time like this. This also means we have to monitor our own frontliners’ well-being closely and make sure they are safe on the job. Aside from taking body temperature and monitoring their health daily, all on-ground staff are given a comprehensive cleaning kit consisting of face masks, hand gloves, hand sanitisers, disinfectant sprays, and anti-bacterial fabric sprays to be used while on duty. They have also been placing and replenishing anti-bacterial wet tissues in each car for the convenience of all GoCar members to use whenever needed.”

    Shairan Huzani Husain, Managing Director of Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd said, “Shell Malaysia is pleased to join forces with GoCar to offer a more convenient and safe way for our healthcare frontliners to travel. With our wide network of Shell stations across the country, we are able to make these GoCars easily available to our frontliners at 127 stations nationwide, and at the same time fuel their journeys to where they must go. We are all striving to do what we can to heed the nation’s call to flatten the COVID-19 curve, and Shell is undertaking this initiative to ensure our nation’s health frontliners are able to go well in their journeys to the battleground of this pandemic.” 

    Shairan added, “While Shell continues to show support towards the healthcare frontliners, the well-being of our site staff and customers remain as a priority. Thanks to our own frontliners, Shell is able to give customers a peace of mind when they are at our stations”

    Shell has been implementing several safety measures and prevention guidelines such as hourly sanitisation, social distancing markers as well as tracking and monitoring the health of all site staff at its stations nationwide. At the same time, Shell has contributed care packages to various hospitals and launched a nationwide donation drive with BonusLink. Next, the company is working on providing face masks to Shell Fleet Card customers and their drivers as well as to commercial truckers.

  • GoCar Malaysia and Shell Malaysia Join Forces to Support Healthcare Frontliners

    In a gesture of support for the Malaysian government’s efforts to flatten the COVID-19 curve, GoCar Malaysia and Shell Malaysia are joining forces to make travel easier for the healthcare frontliners. From now until 14 April 2020, GoCar is offering 200 Nissan Almera located at 127 Shell stations across Peninsular Malaysia for Free*, and Shell is giving RM30 Fuel e-Vouchers to fuel the journeys of our Malaysian healthcare frontliners during this time. *Terms & Conditions apply.

    We thank you for your continuous support. Click here to find out more about this initiative.

  • Replace your expiring Shell Fuel Vouchers with e-Vouchers

    In light of the Movement Control Order until 14 April 2020, Shell will exchange all unredeemed Shell Fuel Vouchers expiring between 18 March and 30 April 2020 with an e-voucher of the same value with 6 months validity.

    Shell understands that customers may not have had the opportunity to redeem their Shell Fuel Vouchers purchased prior to the enforcement of the Movement Control Order. If your Shell Fuel Vouchers are expiring between 18 March and 30 April 2020, simply email the Expiry Date, Voucher Value, and Voucher Code to us at generalpublicenquiries-my@shell.com within the 7 days starting 8 to 14 April 2020, and our team will gladly make the exchange. *Terms and Conditions apply

    Thank you for your continuous support. For more information, visit Shell Support now.

  • Shell contributes to the nation’s frontliners

    Shell Malaysia also kicks-off an initiative with BonusLink to raise funds for COVID-19

    KUALA LUMPUR - Shell Malaysia demonstrates their support and care for the nation’s frontliners during this fight against COVID-19 through a series of outreach initiatives aimed to lessen the worries and challenges faced by our Malaysian heroes. Essential items such as hand sanitizers, mineral water, food and beverages were among the items contributed to medical frontliners at Hospital Sungai Buloh, Hospital Kuala Lumpur, and Hospital Raja Permaisuri Bainun in Ipoh.

    Additionally, through our Shell stations located across the country, we have contributed essential items to local communities and frontliners. Part of the initiatives include supplying electricity for lamps and fans to temporary tents as well as contributing foods and drinks to local authorities.

    Shairan Huzani Husain, Managing Director of Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd said, “The act of caring for others, and looking out for each other is essential for all of us as Malaysians to survive, and thrive through these uncertain and certainly testing time. Shell is committed to the well-being of the communities where we operate, and we want to do everything we can to help our frontliners in the fight against this global pandemic. We recognize the challenges faced by these brave Malaysians and we hope these care packages, made up of essential items will give our frontliners some needed support”. 

    Shairan adds, “We also have our very own Shell frontliners who are on the ground, every single day, taking care of our customers’ needs, and ensuring the nation’s heroes can get to work and do what they need to for the safety of every Malaysian. As one of Malaysia’s essential service, we are helping to fuel the nation through the dedication of these very frontliners. We are also ensuring care packages are provided to them as our gesture of thanks for their courage in ensuring Shell stations remain open and ready to continue serving customers. They are all our heroes.”

    Other than the care packages, Shell and BonusLink have joined forces to launch an initiative to enable our customers to contribute and show their gratitude to the nation’s frontliners. From 2nd to 7th April 2020, BonusLink members can show their support to the frontliners by simply contributing a minimum of 100 points, which is equivalent to RM1, which will be channeled directly to the COVID-19 Fund by Ministry of Health Malaysia’s (MOH). Shell has pledged to match RM1 for every 100 points (RM1) donated during the period. Donations can be made at www.bonuslink.com.my or via the BonusLink app from Google Play and Appstore. All donations to Tabung COVID-19 will be used to assist MOH to purchase medical equipment, PPEs and other medical necessities.

    Shell urges all Malaysians to stay safe by staying at home during the Movement Control Order (MCO), and by practicing meticulous personal hygiene as advocated by MOH. Together, we can flatten the curve of COVID-19. 

  • Donate Your BonusLink Points To Tabung COVID-19

    From 2 to 7 April 2020, donate your BonusLink Points to Kementerian Kesihatan Malaysia’s Tabung COVID-19, and Shell will match your donation.

    For every 100 BonusLink Points (equivalent to RM1) donated to Tabung COVID-19 KKM, Shell will also donate another RM1 to support this cause. The donation received will be used to purchase healthcare equipment, medical supplies, and other protective essentials.

    Let’s do our part to help healthcare workers at the frontline serving Malaysians to fight this disease. Click here to donate your BonusLink Points to Tabung COVID-19

  • BonusLink 30% Redemption Rebate Campaign

    With the COVID-19 pandemic and the resulting Movement Control Order (MCO) until 14 April 2020, Shell Malaysia has decided not to participate in BonusLink’s “30% Redemption Rebate” campaign on 4 April 2020 (4.4). Shell’s participation in future dates of the campaign, beginning 5 May 2020 (5.5) will be announced in due course.

    Shell prioritises the safety and health of our people and customers, and we remain committed in providing quality services to customers. For more information on Shell’s COVID-19 preventive measures at Shell stations, please visit www.shell.com.my/COVID19.

  • Operating Hours of Shell stations in selected states and districts

    Dear Customers,

    There are further revisions to the operating hours of Shell stations located in Majlis Perbandaran Muar, Johor, and Majlis Perbandaran Kangar, Perlis, with effect from 21 March 2020 and 23 March 2020 respectively, in compliance with directives issued by the respective Local Authorities.

    Thank you for your support.

  • COVID-19 Case at Shell Sungai Ramal, Kajang

    Shell Malaysia has confirmed that a retailer at Shell Sungai Ramal, Kajang has tested positive for COVID-19 on 21 March 2020, and is currently receiving medical attention. We are providing care and support to the individual, and we urge the public to respect the individual’s privacy during this challenging time.

    The site was immediately closed and preparatory works for a thorough disinfection of the station is under way. As a precautionary measure, all personnel at site who have had contact with the impacted person are undergoing testing for COVID-19 at the nearest government hospital. Shell Malaysia is fully co-operating with the Ministry of Health ("MOH") and will follow MOH's procedures.

    Our priority as always, is the safety and health of our people and customers, and the continued safe operations of all our businesses. We remain committed in providing quality service to our customers.

    For more information on Shell’s safety guidelines on preventive measures on COVID-19 at Shell stations, please visit www.shell.com.my/COVID19

  • Operating Hours of Shell stations in selected states and districts

    Dear Customers,

    Effective from Saturday 21 March 2020 to Tuesday 31 March 2020, the operating hours of Shell stations in selected states and districts will be aligned to the operating hours mandated by the directives issued by State Governments and Local Authorities pursuant to the Movement Control Order issued by the Government of Malaysia effective from 18 to 31 March 2020.

    Thank you for your support.

  • Notification on 2 incidents at Shell stations

    Shell Malaysia confirms of two incidents that took place in our stations today; one involving a customer who collapsed at one station and another involving a homeless man who fell asleep with difficulty to be awakened, at another station. Our site staff acted immediately by requesting for assistance from the police and the medical services. Both individuals were taken to the nearest hospitals.

    The relevant authorities have conducted the necessary preliminary investigations and have verified that both men are not suspected of being infected with Covid-19.

    As a precautionary measure, Shell Malaysia had immediately undertaken preemptive measures to thoroughly clean and sanitise the stations, following the guidelines from the Ministry of Health. The stations remain open, and all our facilities at our retail stations will continue to undergo stringent disinfection on an hourly basis.

    Shell Malaysia’s priority, as always is the safety and health of our people and customers, and the continued safe operations of all our businesses. We remain committed in providing quality service to our customers.