COVID-19 Updates

  • Donate Your BonusLink Points To Tabung COVID-19

    From 2 to 7 April 2020, donate your BonusLink Points to Kementerian Kesihatan Malaysia’s Tabung COVID-19, and Shell will match your donation.

    For every 100 BonusLink Points (equivalent to RM1) donated to Tabung COVID-19 KKM, Shell will also donate another RM1 to support this cause. The donation received will be used to purchase healthcare equipment, medical supplies, and other protective essentials.

    Let’s do our part to help healthcare workers at the frontline serving Malaysians to fight this disease. Click here to donate your BonusLink Points to Tabung COVID-19

  • BonusLink 30% Redemption Rebate Campaign

    With the COVID-19 pandemic and the resulting Movement Control Order (MCO) until 14 April 2020, Shell Malaysia has decided not to participate in BonusLink’s “30% Redemption Rebate” campaign on 4 April 2020 (4.4). Shell’s participation in future dates of the campaign, beginning 5 May 2020 (5.5) will be announced in due course.

    Shell prioritises the safety and health of our people and customers, and we remain committed in providing quality services to customers. For more information on Shell’s COVID-19 preventive measures at Shell stations, please visit www.shell.com.my/COVID19.

  • Operating Hours of Shell stations in selected states and districts

    Dear Customers,

    There are further revisions to the operating hours of Shell stations located in Majlis Perbandaran Muar, Johor, and Majlis Perbandaran Kangar, Perlis, with effect from 21 March 2020 and 23 March 2020 respectively, in compliance with directives issued by the respective Local Authorities.

    Thank you for your support.

  • COVID-19 Case at Shell Sungai Ramal, Kajang

    Shell Malaysia has confirmed that a retailer at Shell Sungai Ramal, Kajang has tested positive for COVID-19 on 21 March 2020, and is currently receiving medical attention. We are providing care and support to the individual, and we urge the public to respect the individual’s privacy during this challenging time.

    The site was immediately closed and preparatory works for a thorough disinfection of the station is under way. As a precautionary measure, all personnel at site who have had contact with the impacted person are undergoing testing for COVID-19 at the nearest government hospital. Shell Malaysia is fully co-operating with the Ministry of Health ("MOH") and will follow MOH's procedures.

    Our priority as always, is the safety and health of our people and customers, and the continued safe operations of all our businesses. We remain committed in providing quality service to our customers.

    For more information on Shell’s safety guidelines on preventive measures on COVID-19 at Shell stations, please visit www.shell.com.my/COVID19

  • Operating Hours of Shell stations in selected states and districts

    Dear Customers,

    Effective from Saturday 21 March 2020 to Tuesday 31 March 2020, the operating hours of Shell stations in selected states and districts will be aligned to the operating hours mandated by the directives issued by State Governments and Local Authorities pursuant to the Movement Control Order issued by the Government of Malaysia effective from 18 to 31 March 2020.

    Thank you for your support.

  • Notification on 2 incidents at Shell stations

    Shell Malaysia confirms of two incidents that took place in our stations today; one involving a customer who collapsed at one station and another involving a homeless man who fell asleep with difficulty to be awakened, at another station. Our site staff acted immediately by requesting for assistance from the police and the medical services. Both individuals were taken to the nearest hospitals.

    The relevant authorities have conducted the necessary preliminary investigations and have verified that both men are not suspected of being infected with Covid-19.

    As a precautionary measure, Shell Malaysia had immediately undertaken preemptive measures to thoroughly clean and sanitise the stations, following the guidelines from the Ministry of Health. The stations remain open, and all our facilities at our retail stations will continue to undergo stringent disinfection on an hourly basis.

    Shell Malaysia’s priority, as always is the safety and health of our people and customers, and the continued safe operations of all our businesses. We remain committed in providing quality service to our customers.