Shell Malaysia takes extra steps to ensure customer safety during movement control order
Mar 20, 2020
Kuala Lumpur – Shell Malaysia remains committed to ensure the safety and well-being of its customers and site staff in this challenging period. Safety and comfort of our customers visiting, and our site staff working at our Shell station goes hand-in-hand with ensuring the continuity of our site operations. To this end, Shell has implemented several prevention guidelines to keep all Shell stations in a safe condition for customers and site staff.
Sanitization: Shell has taken stringent steps to ensure the disinfection of high-touch areas at its 950 stations nationwide. High-touch areas are touchpoints located at fueling areas, Shell Select and facilities areas that are often exposed or used by customers. Every hour, these high-touch areas such as petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected.
Food and Store Safety- Deli2go, Select and 3rd party food brands: Shell has implemented a take-away only or delivery orders during this time. Shell is also conducting hourly sanitization of all customers’ touchpoints including coffee machines touch screens, Deli2go countertops, pastry thongs and showcase handles.
Restrooms Cleaning Frequency – The frequency of cleaning for Shell restrooms has been increased to every hour with steps to ensure water and soap are always available.
Social Distancing Markers at Stations – Social distancing marker will be placed in the stores, pay window area and Social Distancing poster at the store entrance.
Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd Managing Director, Shairan Huzani Husain said, “Safety and cleanliness of our stations is most important to us. With all the uncertainties brought about by the rapidly evolving situation around us, we want to give our customers a peace of mind when they are at Shell stations. We assure Malaysians that Shell is committed to creating a clean and safe environment for customers at our stations”
Shairan Huzani Husain also adds that “We have more than 10,000 site staffs helping us ensure our stations continue to operate. These are our “site heroes” who are taking the extra added initiative to clean, disinfect, and continuously ensuring that we are able to power Malaysia and all the necessary transportation, ambulance, logistics and essential services that keep Malaysia going in this trying time. To them, I cannot express enough our heartfelt gratitude and we will do everything to keep them safe while on duty”.
Site Staff – Part of the safety efforts also includes tracking and monitoring the health of all Shell site staff, including the checking of their temperatures before the start of every shift. Shell site staff are fully equipped with face mask, nitrile hand gloves and comply to the social distancing to ensure their health and safety is taken care of. The priority is for them to stay safe whilst operating and working at our stations.
Shell urges all customers to remain vigilant in practicing meticulous safety habits such as use hand sanitisers frequently while at the stations. Shell also advises all customers to remove all gloves or plastics to avoid static contact while refueling.
For more information on Shell’s initiatives, please visit www.shell.com.my/covid19
For media enquiries, please contact:
Senior Manager, Media Relations and Issues Management, Shell Malaysia
Senior Manager, Corporate Reputation, Edelman
Hazelina.Jasni@edelman.com | +6013 2100 617
Shell is a global leader in power, energy, and gas technology and is working to meet increasing energy demand and supply challenges by delivering smarter products and cleaner energy, infrastructure, and by developing new energy sources while addressing the impact on the environment. Malaysia is one of Shell’s heartlands. The history of Royal Dutch Shell in Malaysia started more than 125 years ago. Shell currently has a strong market presence in the upstream and downstream sector in Malaysia.
Site hero at Shell station sanitising petrol nozzle as a safety precaution.
Restrooms cleaning at all Shell stations is done on an hourly basis.
Food and beverages showcases are sanitised regularly.
Site heroes wearing face mask and nitrile hand gloves for safety measures to avoid static contact.
Social distancing markers at pay windows.